Has anybody bought a refurbished Dell from Grays Online?
In the item descriptions it mentions that warranty can be purchased seperately from Dell. However I cannot find any mention of this from Dell and have no idea how expensive it would be to compare it to buying directly from Dell Refurb online store.
Thanks j03, might have to call Dell and try to get some extra info. Or buy from Dell refurb store.
Short answer: you can get a quote from Dell; pricing will depend on the item's original value.
GraysOnline have a special tab on applicable listing that addresses this matter directly. The text of this tab is pasted below for your convenience:
PRODUCTS DO NOT INCLUDE WARRANTY (WARRANTY PURCHASE IS OPTIONAL)
WARRANTY PURCHASE INFORMATION AND OWNERSHIP TRANSFER
Ownership of machines purchased online can be transferred to you by completing the form on the DELL website below
http://www.dell.com/support/retail/us/en/19/ownershiptransfe…
Please note that the ownership has been temporarily transferred to GraysOnline Auctions at the time of allocation to online sales (Post code: 2141). Customers will receive notification from DELL on successful completion of ownership transfer & instructions on how to purchase warranty if required. Warranty needs to be purchased within 30 days of the sale close date.
Thanks klaw81. I did read the contents of the tab. I'm really trying to find out where I can get pricing for the warranty.
Thought there would be a calculator of some sort on the Dell site, but haven't been able to find anything.
no calculator. u call or u chat or email. dell has a seperate warranty department. sometimes they are able to give one off discounts such as what they did for my poweredge r720's.
as i said dfo's carry 1 yr wrty… better option than grays where they dont really refurbish (change parts when they find fault). they simply sell it as faulty or refurbished (cleaned and whack on refurb windows 7 stickers in some cases)
you can either get the service tag or serial number and plonk that in the dell warranty check to see how long it has been out of warranty. then simply contact dell quoting the tag number of the item and request for a quote.
depending on the item… eg. i have 3 x poweredge r720 with warranty about to expire in 20 days. dell quoted for the following: 1 year warranty extension of pro support approx $1800. 2 years costing almost $3k. Thats for 1 server.
sorry the above is a little off topic as they weren't purchased from graysonline but direct from dell.
With Grays..
You'll need to transfer the ownership to you within a month of purchase. Then purchase warranty. You do know Grays Refurbished are hardly "refurbished". Most of the time they'll give it a dusting and if it works.. thats it.. they'll pass it as refurbished.
buying from delloutlet is a much safer & better option. You'll be given a chance to return the dfo item withing 14 days if you are not happy with it. But all of their dfo have 1 year warranty included. You can also request to extend that warranty for extra $. Problem is you'll need to purchase the DFO then get a quote for the extended warranty. Sometimes the extended warranty can be so expensive it would've been better if you bought the item brandnew with the included 3 yrs wty.