VEGAS75
Got an email from ventraip as a part of MEGAMayMonth they are offering 75% discount.
*Terms and Conditions apply. Offer valid on new purchases only. Excludes renewals of existing services. Maximum 2 year pre-registration.
Save 75% on Shared Web Hosting - VentraIP
120
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Referral: random (247)
$50 cash in VIP Wallet for the referrer after referee signs up to a new hosting service and either a new domain name or transfer an existing domain name, and remains an active customer for at least 60 days
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I have never had that. Been quite pleased with their support.
So far my support tickets got answered in an impressive turn around … (I would say I had around 10 in the last 5 years and always got an answer within 1-3 hours).
Not sure how easy your support tickets were to resolve, but I had issues with my service going down every night around 1 AM, and the support tickets I raised went through the loops multiple times because they never found the cause. The tickets kept self closing after they said they would 'get back to me'. So I moved to another host and never looked back.
I standby my comment, even if your experience has been different.
Hi Wizzlesticks,
We're sorry to hear that your experience with us wasn't as smooth as we'd hope it to be.
It's odd to hear that your eTickets kept closing themselves and sounds as though this was a bug in our system. We haven't had any complaints regarding this particular issue and we feel that it is important to note that the procedures surrounding our support system are put into place in an attempt to ensure that all customer's problems are resolved prior to an eTicket being closed.
Rest assured that any and all customer feedback we receive is taken into consideration and acted upon accordingly after thorough review from members of management.
We here at VentraIP Australia believe in working directly with our customers to provide the best possible experience and are always looking for new areas to improve upon.
If you ever feel like speaking with a member of management about an ongoing issue, please feel free to email [email protected] and we will get back to you as soon as possible. :)
If you want to ensure your customer's support tickets are resolved prior to closing, you should remove the requirement that a customer needs to respond every single time in order to keep the ticket open. In all of these cases I mentioned, the last response was from an agent who said they are looking into the issue but needed more time. But then the ticket closed automatically due to inactivity (after they failed to actually respond).
It's not 'a bug'. It's a customer service issue.
Hi again Wizzlesticks,
We agree that this sounds like it was definitely a problem on our end!
We assure you that recent changes regarding internal procedures at VentraIP Australia have ironed out any ongoing problems such as that which you've described and will continue to do so as we move forward through 2016 and beyond.
Considering we're offering 75% off all new shared hosting services, it sounds like now is the perfect time to give us another shot! :)
Excludes renewals of existing services.
Hate how companies reward loyal customers.
They actually are one of the only ones who still reward existing clients. So far they always had discounted renewals in May … so just wait a bit I bet the deal comes soon …
They run a customer appreciation day at least once yearly and give you at least 25% off your renewal.
They always email existing customers this deal.
Ha, funny stuff. Companies don't grow by giving customers they already have cheap deals. That is not how you make money.
Hi Savas,
We definitely understand the frustration customers feel when they see big discounts on new purchases! Remember that even our existing customers can take advantage of these promotions if they're interested in purchasing any new products or services that we offer. :)
We run two key promotions every year that allow our customers to renew & upgrade their existing services at a discounted rate. One of those promotions is MEGAMayMonth and the other is Customer Appreciation Week (run in every year in November). You can rest easy knowing that a promotion involving both upgrades and renewals of existing services will be made available later in the month!
We're always happy to receive customer feedback regarding any area of VentraIP Australia, including support and promotions. If you'd like to provide us with some feedback we'd love to hear from you! Simply email '[email protected]' and a member of our management team will get back to you in a timely manner.
Brilliant deal!
Getting married later this year and I've decided to setup online RSVPing, because stuff paying for return post.
I've purchased a domain name and hosting on for <$35 thanks to this deal.
Thanks for the wedding gift Ventraip.
Support tickets go unanswered at VentraIP. Would NOT recommend them.