Travelling but phone is locked with Optus

I am travelling on holiday and am already overseas
I tried to put a sim bought here in my phone byt it seems the phone is locked with optus
I bought the unlocking code from Optus just now but i cant proceed to unlock beyond the first step itself
I dialled the hash # number given on its site and pressed dial but nothing happens
(* had bought the phone for my son 3-4 years back and didnt remember that it was a locked phone.)

Comments

  • +1

    The phone should be able to be unlocked regardless of where you are.

    You must unlock the phone with a non-Optus SIM card in the phone.

    Have you tried this? Perhaps try unlocking the phone again. Optus should provide the correct code and instructions for your handset.

  • +1

    Just buy a cheap phone while you're there

  • The description of what you have done sounds a little bit odd, so just to clarify the process -

    If you have given Optus the correct IMEI number of the phone (after dialling *#06# which you would have been told to do if uncertain) and have the correct unlock code, then with the other-carrier SIM in the phone, as mentioned above, you should have been presented with a specific unlock keypad screen - like the phone dialler, but different. After entering all the code numbers (the screen will indicate the specific number of digits required), pressing the key directly below the 9 key should then unlock your phone.

    It is possible that you have received the wrong code, for one reason or another, if that process doesn't work.

  • I reckon it's an iPhone. If it is you must plug it into a computer and restore it to unlock.

  • Depends on the model of phone
    if its an old Nokia the # number needs to be entered with NO SIM in the phone
    try that… see how u go

  • Will check and get back

  • would help by mentioning what type of phone

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