Telstra Internet

anisur75 on 25/04/2016 - 21:53

Hi,

I need an expert advice in relation to my Telstra ADSL2 connection. I have been with them since May 2015 and I had never smooth connection. Every month I had an issue with my connection , either slow internet, modem can't sync with exchange, and etc. I lodged so many complaints to sort this out. Telstra sent a technician and fixed the issue, after a few weeks same issue. It has now been ongoing problem and I got answer from Telstra. I already lodged 6 complaints and never had a any response from Telstra.

In this situation, what will be my right so that I have a smooth internet connection.

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Comments

  • [Deactivated] on 25/04/2016 - 21:54
    +2

    TIO.

  • [Deactivated] on 25/04/2016 - 23:46
    +4

    Do you have a clear phone line?
    Have you tested a different modem?
    How far from the exchange are you?

    Going to the TIO won't do much if you haven't checked the above q's.

    • kipps on 26/04/2016 - 08:34

      Further to the above, what are your signal levels when you login to the modem?

  • garffi on 25/04/2016 - 23:56
    +1

    +1 obudd89

    How old is your modem? I replaced my 5 year old modem and now my internet speed is nearly twice as fast.

  • SnoozeAndLose on 26/04/2016 - 08:40

    Most of the time is the modem or router playing up, try different modem or reset the modem and see if this fix the issue.

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