BigW can't let u buy Gift card by eGift card, and won't allow u to shop then refund

Llihong10 on 20/04/2016 - 21:28

underwood BigW in brisbane logan blocked me to shop in their store cus i intend to refund later.

Area manager and store manager both refuse to let me shopping in BigW and called security to stop me paying for the goods.

in Bigw return policy "BIG W offers returns for Big W Products within 30 days of receipt of shipment"

but they said we have right to stop u shopping in Bigw without any reason.

I called to ur call line 1300 today from 11:39am for 21 mins..

operator said i can buy it then refund within their policy…

but the store manager said 3 times "no no no" to them…

they can't do anything about it…

now

what's "Your rights under Australian consumer law" and "bigW rule"?

why i can't step in Bigw?

why i can't refund?

im not from Australia so not sure the law here

they told me cus too many scammer with previous deal "10% off"

they blocked any form shopping from eGift card

with u use eGift card….u can't refund…..

Food & Grocery

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closed Comments

    • lihong10 on 21/04/2016 - 00:18
      -6

      what if "change of mind"

      does it cover?

      • Ughhh on 21/04/2016 - 00:33
        +6

        For change of mind, no store is legally obligated to refund you. Some may, for particular items, but only out of good will and not because you deserve it or is entitled to it.

        • lihong10 on 21/04/2016 - 01:38

          BIG W offers returns for Big W Products within 30 days of receipt of shipment, and provided the item is:

          is in saleable condition
          is unworn or unused with all original packaging and tags attached
          it is not faulty or subject to manufacturer’s warranties
          is not a personalised product

        • Ughhh on 21/04/2016 - 10:24
          +13

          @lihong10:

          There's a difference between law and Policy. Your question above was in relation to law (ACCC). By law, no they don't have to refund change of mind. BigWs change of mind policy is at their discretion and they obviously saw through your ill intentions.

        • lihong10 on 21/04/2016 - 17:15
          -4

          they only can credit back to Gift card in this case…..with same value….

          if u spend 1000 u get 1000 back in Gift card

          then u still need to spend the money in woolworths group…u can't get cash or back to credit card

          what do u mean by ill intentions???

          Refund is called ill intention?

        • amkssg on 21/04/2016 - 18:29
          +2

          @lihong10: It has already been mentioned on ozbargain that you cannot change e-giftcards to physical giftcards.

          If like you said,

          they only can credit back to Gift card in this case…..with same value…. if u spend 1000 u get 1000 back in Gift card

          Then why didn't you just use the e-giftcards at woolworths???

          Oh right! You can't do that!

          In that case, it's not really $1000 for $1000 is it?

          What you are trying to do is exchange $1000 worth of BigW CREDIT for $1000 worth of Wollies CREDIT. These are 2 completely different things. Its not really a one-for-one exchange is it?

          NOTE ALSO THAT IT IS "CREDIT", and "credit" has absolutely ZERO CASH VALUE. You are nothing more than an unsecured creditor.

  • Sshanaz on 20/04/2016 - 21:45
    +2

    It is not clear why you want to purchase Gift card using egift card and why you want refund.

    Most of the retailers won't let you buy giftcard using egift card. People have been successful with Big W in the past only because the staff was unaware of this policy.

    • holdenmg on 20/04/2016 - 21:55
      +10

      It sounds like a get rich quick scheme that is doomed to fail.

      • spackbace on 21/04/2016 - 00:44
        +18

        Yeah… You can't do that.

        • lihong10 on 21/04/2016 - 01:42
          -5

          Why i can't refund? see refund in bigw

          BIG W offers returns for Big W Products within 30 days of receipt of shipment, and provided the item is:

          is in saleable condition
          is unworn or unused with all original packaging and tags attached
          it is not faulty or subject to manufacturer’s warranties
          is not a personalised product

          If you have changed your mind, as long as:

          You have clear proof of purchase, typically a receipt;

          The product and packaging is in its original condition including manuals and accessories;

          The item is in re-saleable condition for example original tags and labels are still attached, unworn, unopened or unused and

          The product is not on the Product Exclusion List (please see below);

          BIG W will provide you with a refund in the form of the previous method of payment, or a BIG W Returns Card – at your option.

        • bengal tiger on 21/04/2016 - 05:41
          +33

          @lihong10:

          If you bought the gift cards at 7.5% discount through the recent Cashrewards offer then you're subject to their special terms stated in bold red text at the bottom of their deal page:

          The BIG W Store eGift Card is redeemable at BIG W stores and BIG W Online only and cannot be used to purchase any other Gift Cards issued by Woolworths Limited. No refunds for change of mind. By using this BIG W Store eGift Card you agree to the full Store eGift Card Terms and Conditions.

        • whodidthat on 21/04/2016 - 10:13
          +15

          @lihong10: Isn't that fraudulent behaviour?

          In any case, if refunded, it would be credited back to the egift card!

        • fefris on 21/04/2016 - 13:24
          +7

          @lihong10:

          sorry but you failed in your attempt to defraud BigW….. so sad, move along now.

        • lihong10 on 21/04/2016 - 17:11
          -2

          in Bigw policy

          refund only by cash / credit card / gift card

          ………

          and in this case…

          only gift card can credited back……

          store can't issue egift card

        • lihong10 on 21/04/2016 - 17:17
          -1

          @fefris:

          the problem is they don't honor their own policy in this case

          i done in other BigW…

          but not in this one….

        • spare13 on 21/04/2016 - 17:19
          +2

          @lihong10: But the real issue is that you are attempting to take advantage of their policy.

        • spackbace on 21/04/2016 - 17:24
          +2

          @lihong10:

          How many times have you tried to take advantage of this?

          You can't just try to convert the eGift Cards to normal Gift Cards like this, and the stores are becoming aware of it

          Why don't you just buy the Wish eGift Cards at 5% discount? Why all the hassle for the sake of 2.5% (or $25 per transaction?)

        • fefris on 21/04/2016 - 22:25

          @lihong10:

          Good to see you were finally caught then. Im hoping you get a national ban. Emailing BigW now to point them to this thread, shouldnt be too hard to ID you from the store manager you mentioned :)

      • newozbargainermelb on 21/04/2016 - 22:49

        I would rather mow lawn or clean houses over the weekend to earn $75 than what you did at BigW. Shame on you.

  • spackbace on 20/04/2016 - 22:07
    +2

    Yeah, you can't buy a Gift Card with an eGift Card, this has been covered in recent deals. It sounds like you tried that, failed, so then possibly asked them about their refund policy, they worked out what your plan was and ended it then and there. Hard to tell from 1 side of the events.
    Even if they did refund you, they would refund you in the same form that you paid - which is by gift card!

    What were you planning on using your eGift Card towards?!

      • spackbace on 21/04/2016 - 00:52
        +8

        Can't do that…

        • Geewhizz on 21/04/2016 - 06:20
          +13

          Why i can't refund?

          Because they've worked out that you're trying to convert $7.50 that you paid into $10 cash, or multiples thereof, at their expense. It's their right to refuse to allow you to do so.

        • bluedufflecoat on 21/04/2016 - 08:28
          +6

          @Geewhizz: It's really $9.25 into $10. All this fuss over $75, while OP is trying to game the system. :/

        • lihong10 on 21/04/2016 - 09:39
          -3

          its only once……

          cus u can't buy Gift card with Gift card..

          and its same value……

          100 to 100

          no matter how many times u doing again and again

        • spackbace on 21/04/2016 - 10:21
          +5

          @lihong10:

          But it's in the conditions of your eGift Card that you can't buy a Gift Card with it. You bought a Big W eGift Card to shop @ Big W, no where else!

        • lihong10 on 21/04/2016 - 17:18
          -2

          @Spackbace: i didn't buy Gift card

          i shopped for 1000 with eGift card

          then refund later……….

          and get same value of Return Card……

  • [Deactivated] on 20/04/2016 - 22:07
    +18

    Have you considered doing stand-up?

    • holdenmg on 20/04/2016 - 22:20
      +4

      A customer walks into a BigW store and (oh wait!) lol

      Well, there is always the one about the Irishman who could file the edges off a 50cent coin to make a 20cent coin…

  • [Deactivated] on 20/04/2016 - 22:22
    +39

    said 3 times "no no no"

    Was the manager Amy Winehouse??

    • spackbace on 21/04/2016 - 01:22
      +9

      Oh no, it's official, you've turned into jv 2.0!

      • kev98 on 21/04/2016 - 17:56
        +4

        v2.0 is actually funny

    • tomleonhart on 21/04/2016 - 19:02
      +2

      Lol…

  • whooah1979 on 20/04/2016 - 22:39

    in Bigw return policy "BIG W offers returns for Big W Products within 30 days of receipt of shipment"

    are you buying goods from big w and having it delivered?

    • lihong10 on 21/04/2016 - 00:22
      -4

      Yes….then i took goods back to bigW to refund

      they refuse..to refund

      • whooah1979 on 21/04/2016 - 06:16
        +2

        now i get it. i thought your scam was to buy the egift cards > trade them for wish gift card > return for cash refund > profit ~$75.

        btw what goods did you buy?

        • lihong10 on 21/04/2016 - 09:40
          -1

          TV

          audio system

          its easy to make up to 1000

        • illumination on 21/04/2016 - 14:45
          +4

          Hahaha "your scam" lol.

          But yes I agreed. OP has not made this clear at all (might be due to language limitations though)

        • [Deactivated] on 21/04/2016 - 16:32
          -1

          I'm pretty sure they will only refund to gift card, so the OP would get a physical gift card that can be used at woolworths. (In some circumstances they will only allow exchange through a paper store credit which requires the manager to come out)

          Furthermore, the OP is not really making $75 at all, they are just earning $25 which is basically nothing compared to a real job and they would still have to spend $1000 at the Woolworths Group chain. I think a lot of people here are exaggerating the loss to the Woolworths Group.

      • veej on 21/04/2016 - 09:03

        You bought them online?

        I can't see anything on the Big W return page to allow online purchases to be refunded in store. You need to send them back & pay for shipping.

        "Returning unwanted items or change of mind the return shipping will be at your cost."

        https://www.bigw.com.au/returns

  • GnarlyKnuckles on 20/04/2016 - 23:45
    +6

    Dear lihong, was this your 'cunning plan':

    1. By $1000 worth of BigW giftcards for $925 with the 7.5% discount.

    2. By an item for $1000 at BigW, and of course scan your 'Everyday rewards card'.

    3. Return the item for $1000 cash, thus making $75 and some EDR-card points.

    4. Repeat, infinitum.

    Surely, you can see why BigW (et al.) have systems in place to preclude this type of scheme/scam? And surely you don't begrudge them for it? Or do you actually think they should give you unlimited free money and EDR-card points?

    • lihong10 on 21/04/2016 - 00:15
      -6

      they won't give u cash for refund……only gift card

      in ur way…

      1.By $1000 worth of BigW giftcards for $925 with the 7.5% discount.—-checked

      2.By an item for $1000 at BigW, and of course scan your 'Everyday rewards card'.—- no more everyday rewards card in Bigw

      3.Return the item for $1000 gift card

      then u can go 1..get same value and 3 ..get same value of gift card

      …………

      i just want transfer eGift card to Gift card

      so i can use in woolworth group….

      • amkssg on 21/04/2016 - 04:14
        +3

        I serious doubt you thought this through.
        I don't advocate doing this but…
        try returning items in smaller quantities, over a period of time (if possible).
        Do note that you will not get WISH gift card.
        You will probably get a RETURNS card which is only valid for 6 months.

        And the most important lesson is… don't ever buy e-gift cards and expect them to be changed to WISH gift cards.

        • spackbace on 21/04/2016 - 10:20
          +17

          @lihong10:

          Not their policy. Please stop trying to rort systems. Not exactly the best impression for someone who is new to the country.

          You buy a Big W Gift Card to shop at Big W, not to try to turn that into cash!

        • tomsco on 21/04/2016 - 10:34
          +9

          @Spackbace: While he says he's not from this country, looking at his account creation date, I would say he's been in Aus for at least a few years.

        • lihong10 on 21/04/2016 - 17:24
          -2

          @Spackbace:

          turn that into cash???

          ur English should good enough to understand their policy?

          refund money only be same method u paying for it

          in my case

          eGift card …Gift card

          its not cash…..

          i still need to spend that 1000 in woolworths group…

        • spackbace on 21/04/2016 - 17:25
          +3

          @lihong10:

          Yes but you're doing it on purpose. You know you can't get 7.5% discount at WW, so you're attempting to screw the system. You said it yourself, you've done it a few times.

          Why not just 'settle' with the 5% discount on WW eGift Cards?

        • amkssg on 21/04/2016 - 18:34
          +1

          @lihong10: No no no… Not the same thing.

          You said:

          refund money only be same method u paying for it

          But what you trying to do is not like that. What you want is exchange BigW card to Wish card. Which you cannot do. BigW card is not the same as Wish gift card.

      • fefris on 21/04/2016 - 13:27
        +3

        run out of negs, you fraud has failed, stop making me repeat myself.

        • lihong10 on 21/04/2016 - 17:26
          -1

          how could it be fraud?

          i spend 1000 eGift card in BigW

          and return with 1000 Gift card

          …

          then i can spend it in woolworths group…

          1000 to 1000 is called fraud?

        • spackbace on 21/04/2016 - 17:28
          +6

          @lihong10:

          Why don't you just pre-buy WW eGift Cards at 5% discount?! Is the extra 2.5% worth the hassle and system rorting?!

        • xmas tree on 21/04/2016 - 20:29

          @lihong10: 1000 lemons are not necessarily equal to 1000 limes, although they have similar shapes. $1000 Bigw egift card is always equal to $1000 Bigw egift card but not others. $1000 wooolies gift card is another thing. If you thought you could return your Bigw goods to woolies, then you should have fought for your "right" to get a woolies gift card at Bigw.

        • fefris on 21/04/2016 - 22:27

          @lihong10:

          You didnt pay 1000 for the card in the first place so its not even

      • imahapyboy on 21/04/2016 - 19:17

        (profanity)

  • lovesabargain77 on 20/04/2016 - 23:58
    +37

    Yet another reminder of why I'm so glad that I no longer work in retail.

    • scrimshaw on 21/04/2016 - 04:14
      +6

      Make yourself a cup of tea and have a laugh at some of the best retail stories on Reddit.

      https://www.reddit.com/r/TalesFromRetail/top/?sort=top&t=yea…

    • montorola on 21/04/2016 - 17:43

      To be honest though, these sorts of posts make me wish I worked in retail and get to interact with all types of people. Would never be a dull moment I reckon. Beats being stuck behind a computer for 8h/day.

  • acs on 21/04/2016 - 01:01
    +1

    And the Manager, he said 'no no no'

  • chill on 21/04/2016 - 03:39
    +2

    Nothing like attempting these well considered strategies in a discreet fashion.

  • amkssg on 21/04/2016 - 04:27

    Just curious. Is is possible to be banned from entering all Big W & Wollies stores?

    • whooah1979 on 21/04/2016 - 05:59
      +7

      Just curious. Is is possible to be banned from entering all Big W & Wollies stores?

      I don't see why not. They're private property that are open to the public. They can refuse entry for any reasons other than discrimination.

        • holdenmg on 21/04/2016 - 09:51

          The policies that apply are:
          https://everydaygiftcards.com.au/gift-cards/learn-more/terms…

        • holdenmg on 21/04/2016 - 09:54
          +4

          Well, take your attempting to obtain a financial advantage case to International Court of Justice, The Hague then.

        • pandabun on 21/04/2016 - 10:06
          +7

          If you are gonna accuse them of discriminating against Asian then what you are saying is they discriminate against all Asians who shop there, not just you. And I don't think this is the case as I also shop from Big W with no problem.

        • StewBalls on 21/04/2016 - 10:11
          +1

          by the way..im Asian…….so its discrimination?

          You have a promising career ahead of you in the public service, LOL! ;)

        • cowiie on 21/04/2016 - 10:33

          Being underwood, I doubt they would discriminate against asians seeing as a large proportion of residents living there are asian.

        • itbargainhunter on 21/04/2016 - 10:53
          +3

          You may be a desperate cheapskate who do not understand how the system works.

          Be smart, do your research before acting on your "plan".

          Do not pull the "Race Card" here as you are giving all Asian bad name!

        • jenkemjunkie on 21/04/2016 - 11:48
          +1

          Asian race card isn't really that powerful. You need to get the booster pack with the disability power up and then maybe you have a chance

        • lobbing on 21/04/2016 - 12:08
          +5

          @jenkemjunkie: Can I buy the booster pack then refund it?

        • jenkemjunkie on 21/04/2016 - 12:11
          +2

          @lobbing:

          Doing that requires the Broden trap card. It's hella rare!

        • ronnknee on 21/04/2016 - 12:21

          by the way..im Asian…….so its discrimination?

          How does being Asian mean being discriminated by default?

        • lihong10 on 21/04/2016 - 17:29
          -2

          @itbargainhunter:

          i didn't pull the Race card

          i asked manager the reason…why i can't shop in bigW…

          she refused to reply…

          she only said "no no no"

          "i can't let u do that…."

          try to record……she said nothing…..

        • spackbace on 21/04/2016 - 17:35

          @lihong10:

          try to record……she said nothing….

          Well yeah… you can't just record people for doing their job

          Sigh you have a lot to learn

          Are you studying? What subject are you studying?

        • Peace Maker on 21/04/2016 - 20:33
          +1

          @pandabun: username checks out.

      • whodidthat on 21/04/2016 - 10:19

        They can also have a person added to a list where other shops refuse to serve.

      • Captain Obvious on 21/04/2016 - 17:40

        Correct. You're granted a license by the owner of the property to enter, and they can revoke that license at any time and for any reason. Just like they have no obligation to sell you anything, nor to offer refunds for a change of mind.

  • holdenmg on 21/04/2016 - 04:48
    +3

    (Buys Popcorn)

    How, how, howzat?
    You messed about
    WOW caught you out, howzat?

    Now that they found where you're at
    It's goodbye
    Well, howzat? It's goodbye…

  • grasstown on 21/04/2016 - 07:47
    +1

    Yes they can ban you from the store

  • cowiie on 21/04/2016 - 10:31
    +4

    Yeah, if I was the store manager, I wouldn't be too happy either.

    • jenkemjunkie on 21/04/2016 - 12:07
      +2

      If I was the store manager I would be all "NO! NO! NO! I will not sell you $1000 worth of Baby Formula"

      The phones would come out, the other shoppers would lynch him, I'd be hailed as a hero on the mamamia forums and would probably receive a manager of the year award.

      • holdenmg on 21/04/2016 - 12:34
        +1

        Never mind (Baby Formula) that…

        $1000 buys a lot of dummies to spit…

      • lihong10 on 21/04/2016 - 17:35
        -3

        read the news….

        blackmores and bellamy's stock diving hard…

        cus China restricted selling in china….

        tons of tons of baby formula flooding in Australia….

        check with supermarket…..its full supply

        right now….

        Australia government trying to negotiate with china…

        let more baby formula selling to china……

        • imahapyboy on 21/04/2016 - 19:12
          +1

          whats that to do with this

        • cowiie on 21/04/2016 - 21:48

          @imahapyboy: probably upset that they can't import to China anymore lol

    • scrimshaw on 21/04/2016 - 13:00
      +3

      Also no store manager would want a $1000 dollar refund at his branch.

      A $1k refund is pretty large and would look very bad on his sales figures. Especially when your sales are only middling, $1k sets you back quite far.

  • stevensx on 21/04/2016 - 10:32
    -5

    Just try a few different stores until you find a lax manager….

    • holdenmg on 21/04/2016 - 10:38
      +11

      Why would a manager from Los Angeles be any better? lol

      • stevensx on 21/04/2016 - 10:38
        +3

        lol yes, double meanings in words can be funny.

      • ronnknee on 21/04/2016 - 12:22
        +6

        Not just any Los Angeles manager, they have to be the airport manager!

      • montorola on 21/04/2016 - 17:47

        I lol'ed, nice one!

    • McFly on 21/04/2016 - 16:33

      The laxs can bloody well take care of themselves - they don't need a manager!

    • lihong10 on 21/04/2016 - 17:37

      i known few store let me doing it……

      but i just curious…about the bigW policy…

      that's why i want do discuss in here

  • ihbh on 21/04/2016 - 10:41
    +16

    Mate, how much is your time worth?

    Also, consider how much of the community's time you're wasting - BigW staff etc.

    Try to make a contribution to society instead of leeching from it and everyone will be happier, including yourself.

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