Help Please with NEW EGG RMA

Thank you for contacting the Newegg Customer Service Chat Team.
CS Team CS Team: Your reference number for this chat session is 1353923
CS Team CS Team: Bess G. has joined this session!
CS Team CS Team: Connected with Bess G.
CS Team CS Team: Hi James Richardson! My name is Bess G..
CS Team CS Team: I have reviewed the reason you are contacting us and I am happy to assist.
Customer James Richardson: Hi there,
I have tried contacting MSI Australia and they said that they do not provide warranty services for items from the US. I have been having issues with this card lately, it started with the AMD display driver crashing and recovering, and now when i stress test it for stability there is a complete signal loss and i have to hard reset the computer. I have done extensive testing including updating my motherboard BIOS, installing all windows upates and AMD graphics drivers, reseated ram, tried a different and known working power supply, tried a different motherboard slot and finally i tried a different graphics card (an MSI R7 370), and was not able to reproduce any of the problems found with my R9 380.

Given that i am from Australia, What can i do in terms of a warranty / replacement product for this item.

Thankyou.
Agent Bess G.: Hi James. Thank you for providing me with that information. I will be more than happy to assist you. May I please place you on hold for a moment while I look into this?
Customer James Richardson: yes that's fine
Agent Bess G.: Thank you for holding. Upon checking, I show the order is an international order which was placed on 11/15/2015. The item has already passed Newegg 15-days' return period from invoice date. Besides, I show there is no warranty from manufacturer. I apologize that we are unable to help at this time.
Customer James Richardson: so there is no warranty at all for this item, even though it states that there is a 2 year warranty when i purchased
Agent Bess G.: Generally, there is no manufacturer warranty for international orders. You may also check the return policy on item page under warranty. http://www.newegg.com/global/au/Product/Product.aspx?Item=14…
Agent Bess G.: For US orders, the warranty from manufacturer is 3 years.
Customer James Richardson: So, what are my options. Is there any possibility of me getting any after sales service for this product?
Agent Bess G.: I apologize that we are unable to help in this case. The item was already passed Newegg period and there is no manufacturer warranty.
Customer James Richardson: So i would like to get this straight, is NewEgg operating within Australia with an Australian Business Number?
Agent Bess G.: Just to confirm, do you mean you need Newegg customer service phone number within Australia?
Customer James Richardson: that would be helpful too, but that is not what i meant
Customer James Richardson: If you conduct business within Australia you must adhere to minimum after sales service requirements
Customer James Richardson: so i would like to know if you have an Australian Business number
Customer James Richardson: if there is a Newegg Australia branch, they would need a business number
Agent Bess G.: Thank you for that information.
Agent Bess G.: I apologize that we do not have a branch in Australia now.
Agent Bess G.: You may call us at 800-390-1119 during our normal business hours of Monday through Friday 5:30am – 5:30pm PST and Saturday 8:30am-5:00pm PST if you would like.
Customer James Richardson: so if this is the case i think i will never purchase anythign from Newegg ever again
Customer James Richardson: Thankyou and goodbye
CS Team CS Team: The session has ended!

i am posting this on behalf of my brother.

not sure what we can do. his card is dead and not sure on how to get it fixed or replaced