Lenovo ThinkPad Experience

There have been heaps of good deals lately for the Lenovo think-pad range and I thought I would share my experience with Lenovo. (I was an annoying customer mucking around with my order but anyway)

I had been in the market for a new laptop for months and the uni of the Sunshine Coast always spams Lenovo emails, so after talking with a few friends I sussed out that they were a decent brand ahead of Acer and HP in the laptop department (up for discussion).

I went through and purchased an e460 for the bargain price but after talking with colleagues at work they were adament I should have sprung for the SSD, so I called up to ask if I could change it. They said to just cancel it and if it hasn't started to be made I'd get a refund or I could ship it back for free. Good.

Until 3 days later there was another deal with a significantly cheaper price on the e560 which had the numpad I wanted. So I went ahead and cancelled again. (Chinese new year so they hadn't started making any)

Of course I didn't want the cancelled ones being shipped out so I called every day to make sure they were cancelled and on the 2nd call was told it was cancelled properly.
After calling their call center (get through after about 5 minutes) I have come across some terrible customer service. It was as if none of the departments knew what was going on with anything and I was transferred around all day. I had my orders cancelled then reordered and then cancelled again for no reason and the creation of the return took 3 phone calls across 3 days.

I ended up receiving 3 laptops after a few weeks and needed to send them back. I waited about 7 days for the email to come to attach to their boxes to mail back which was entirely different from their return policy on their website. Star track then came to pickup the parcel outside of the scheduled time which further delayed the return.

It then took over a week for the refund to come through in which I called their financial department 5 times over those 7 days to have them not answer the phone once.
I had 3 different people from Lenovo email me to try and organise the refund and take bank details and none of them responded, after chasing up their excuse was that they didn't want to duplicate the refund and expected the other person to take care of it.

As for the laptop, it has been good so far. The plastic is a bit flimsy and on the underside the plastic keeps bending out of place. The keyboard and trackpad are good and the battery was pretty good for the first couple of weeks but has declined quickly.

I'm a bit worried if I ever need to make a warranty claim, these 12 months can't come fast enough

TLDR
An average laptop, decent for the price. Poor customer experience and communication interanlly

I'm interested to hear anyone else's experience