Dear ozbargain,
I would like to ask what can I do with my bad tpg adsl 2+ connection. I have had previously two weeks of no internet and they fixed it. and today again the internet does not work. Can I cancel the contract 24 months? What can I do to fix this issue?
You can cancel the contract with a fee.
Check your contract or call TPG asking them how much it costs to terminate the contract.
It usually doesn't cost as much as you would pay them after 24 months.
Another way to investigate this yourself is if you know someone tech-savvy enough to check if it's actually the line problem, or TPG problem.
You should call TPG again what was the problem when they fixed it in the first place.
They can tell you this, it's in their record.
If they mentioned anything regarding the line wiring being the problem, this would happen again even if you move away from TPG.
As mentioned by brokenglish, it may or may not be a TPG problem. Therefore, I would encourage you to get help from a tech-savvy friend before terminating your contract. It would be extremely silly if you were to pay a termination fee, only to face the same problem with a new provider.
If you have very slow or non-existent internet, then you might want to go to "https://www.tpg.com.au/maps".
Type in your address AND suburb into the box at the bottom of the page, and click search.
A RED marker would appear.
If the RED marker is in a RED or YELLOW region, then you should be getting better internet.
If the red marker is in a GREEN or BLUE region… Well, lets just say your internet will suck even if you change provider.
I've been with TPG for several years now, and during that time we have had quite a few "issues" with bad internet connections, but I must say that none of this was TPG's fault, and, in fact, they did everything in their power to try to improve my chances of getting on. They were quite a helpful company, but, as they point out, they don't own the lines the connection comes through, and if there is something wrong there, it is up to Telstra to fix it. That's not always an "easy ask": Telstra don't really want to service their lines, and they don't like complaints, and when you contact them they will tell you that under their "charter", if they come out and inspect the lines and don't agree that it is their fault, then you will pay, big-time. I put up with the shonky connection for months before I decided that I would just have to bite the bullet and deal with Telstra on its terms. Fortunately, the technician who attended was an honest man, and admitted that the problem was on Telstra's side of the line. TPG and I are now on good terms again. By the way, thank you, bsmksg, for that interesting link.. I didn't know that!
I was with TPG a couple of years ago. Same thing happened to me. They sent technicians out a couple of times but still our connection kept cutting in and out. TPG wanted us to pay our contract out which I thought was ridiculous as they were the ones who could not provide the service we were paying for. End up going to the Ombudsmen and they got invloved. Ended up breaking the contract wihtout having to pay anything
It might be a modem problem as well, maybe you could try using another one to see if it works?
You got ADSL2+… lucky u.