My wife booker her car in for a service at ford last week and had a loan car organised. The day before the service ford called her to confirm and she asked about excess which they advised was $1200 for any damage.
She decided that a free loan car with that kind of risk wasn't really worth it so we just organised for myself to pick her up.
Is it just us or is a $1200 bill for any damage a little excessive for a loan car? This includes not at fault damage.
Ford Free Loan Car When Servicing Has $1200 Excess
dan76n on 08/03/2016 - 20:39
Comments
the excess on my car is $1100 and im over 25
Why is your excess so much? I am 26 & my excess is only $600.
Type of car, location, hows its keep at your house, how long you've held your license, infringements, heaps of different factors.
Some insurance companies also allow you to pay a higher excess for a lower premium.Oh I thought it was more your premiums that were affected by those factors, not your excess. Learn something new everyday I guess.
Its not the premium, its the excess. Never made a claim or even been in accident. It's because the car is a V8 and older so parts are harder to find. Normal excess is $625 + $400 vehicle excess. They put everyone in the same basket and think because its a V8 you are at higher risk.
Pretty standard for a dealership to have a $1k excess. This is applicable for everything and everyone at the dealership, not just your wife having a loan car. Think employees, test drives, etc etc.
The high number of claims due to accidents and theft = higher excess than the average joe.
I don't know why she didn't opt for it based on that. What, was she planning on having an at-fault accident?!
It's $1200 even if you aren't at fault.
That's listed on the form but I doubt they'd take it
Source - I'm a car salesman and I've been in the car during a test drive when the customer had a not at fault accident
you're not exactly a member of the most honorable of professions
That's nice, just totally disregard what else I said:
I've been in the car during a test drive when the customer had a not at fault accident
Oh, so I should've had her pay an excess for that?
But that's ok, feel free to attack someone's profession without showing your own #kbwarrior
I crashed a performance car <25. $4500 excess later
Pay for hire car excess waiver insurance yourself may make it worth.
It's a loan car, not a hire car…
you are right. technically it is not a hire car and is a loan car, BUT
(b) Conditions of the Free Loan Car Program…May be charged an excess in the event of damage, May be offered an insurance excess waiver for an additional fee.
I have $1000 excess on my car insurance. I want insurance for catastrophes, with the accompanying lower premiums, not as some salve to my hurt feelings if I have a bingle.
But my cars are old and dented, so I don't bother getting minor stuff fixed. Different if you have a flash car I guess.Very Normal… They are just covering themselves.
It wouldn't be $1200 if she wasn't at fault.
This includes not at fault damage
It's the same deal when you take a car for a test drive. It's on that form that you sign before they let you take it off the lot. You do read that form before you sign it, right?
This has nothing to do with anyone not reading forms before signing. It's sounds like you are trying to turn this into an "op didn't read terms and conditions" thread.
My wife is a banker, she reads every little clause there is which is why she didn't take the car.Yes, ironically it's quite the opposite in this case.
Smart lady that wife of yours, we don't take courtesy cars for the same reason…we get the dealer to pick ours up & drop them back after servicing.
No, I was just pointing out that if you've ever taken a test drive, its exactly the same situation with regards to the excess. And assuming that you have then subsequently taken said car for test drive after agreeing to the excess, is there any difference to this situation with the loan car? Or do you not also take cars out for a test drive before buying?
Not saying there's anything wrong with not taking the car(for test drive or for loan car) if you're not comfortable with the excess, just pointing out its the same excess you'll have to agree to in both cases, if you're not already aware. Lots of people aren't, I've tagged along on test drives with friends/family who had no idea they would be charged the excess if anything happened, simply because they don't read the form. Its not uncommon.
I would actually commend your wife on reading all the T&Cs on that form and realising what she was up for before signing it, most people just sign blindly. See a recent post on whirlpool: http://forums.whirlpool.net.au/forum-replies.cfm?t=2509082
Yeah I was going to say, that's quite reasonable. When I was in the US, even after a basic insurance policy it was a $5k excess.
Hi OP. cannot find detail of what insurance the loan car cover in their T&C.
is the cover comprehensive? cause it is possible some insurance only covers the loan car itself and no third party property.If you have a not at fault prang get the details of the at fault driver and claim the excess back of them.
$1200 is great. A Chrysler dealer had $2500 on a loan car. Over 25 year old drivers too.
At Lexus, they give you an option to pay $25 to waive the excess fee.
You know the insurance system is out of control, when it is considered smart to buy insurance for the excess for the insurance
Ins-ception
It's perfectly normal. You might have a low excess but I'm sure you pay for it in premiums. Plus think that a car dealership needs to hire out cars to a range of different drivers of different ages and skill sets, therefore the risk is quite significant compared to a domestic policy that covers just you and your wife. I guess a $1200 excess is one of the risks that a hirer needs to assume when the dealership is providing a "free" loan car.
I can see your point. Ford keep playing ads 10 times an hour "only Ford offers a free loan car! Now that's what I call SERVICE". Well $1200 excess even not at fault isn't really good customer service. A bit of bendy with the advertising IMO
Yes my wife sent them an email about it and they replied saying they have forwarded it to their marketing. She replied saying she would like a reply from marketing then.
They'll just put a tiny asterisk to their advert and add it to their Ts & Cs.
Next time time he ad is on TV see if you can read the fine print along the bottom. I had o pause it to make out anything.
Is this figure up to? What if damages caused less than $1200?
Loan motorbike for a service, excess $2500. Not worth it by a long shot.
Pretty reasonable. Someone at work got a courtesy Jeep and the excess was $6k (wife crashed it in a car park)…