Company Not Fulfilling Promotion Deal

LKeeegs on 03/03/2016 - 14:30

Hi all,

A rather large electronics company was having a deal towards the end of last year, where the deal was 'If you buy X product, we will send you a gift card for $X amount'.

So I went out and bought the electronic device, sent in my details to claim the gift card and they approved the claim. Maximum delivery period they gave was 10 weeks, it now has been 12 weeks.

I've sent two emails to their promotions email address with no reply, phone calls went unanswered.

Can I do anything else?

Many thanks.

General Discussion

Comments

  • exc3113nce on 03/03/2016 - 14:44

    Was it the Kenwood promotion?

    • Keeegs on 03/03/2016 - 14:48

      No it wasn't..the company was meant to make my life good

      ;)

    • Keeegs on 03/03/2016 - 17:49

      I might try that, a quick look on their FB page indicated that others are facing the same problem too haha

  • SnoozeAndLose on 03/03/2016 - 15:07

    Fair trading is a good place to lodge a complaint.

    • Keeegs on 03/03/2016 - 17:49

      Thanks for the help, I always try to resolve issues in a gentleman manner without going to big brother for help. But if push comes to shove..

  • Olokun on 03/03/2016 - 16:20

    Reminds me to follow up with Samsung to find out what happened to my free popcorn

    • Keeegs on 03/03/2016 - 17:50

      Hope you and popcorn finally unite.

  • Flowerbomb on 03/03/2016 - 16:42

    I got burnt by Kenwood last year. Similar situation.

    • Keeegs on 03/03/2016 - 17:50

      You're the second bloke to mention Kenwood. What happened?

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