Had a purchase from Toy Galaxy via Cashrewards which was not tracked, have opened a service inquiry with CashRewards and attached invoice as requested.
Supposed to receive a response within 3 days, case was opened on the 7th Feb.
Anyone comment on how long they usually take to respond? There is no contact number for me to followup with CA directly.
You've just reminded me I made a transaction inquiry on Jan 28 and they have yet to respond to it :S
I inquired once last year and the reply was within a week.
I had a purchase on Jan 15 not tracked, and emailed them a couple weeks later… no response. Emailed again, nothing.
Got hold of them via Facebook and got a reply after a week or so.
All up took about 3 weeks from first contact to getting a human response. But they have put the transaction through manually, so hopefully all good now
Getting no response from them seems like a common occurrence. At least they pay out quickly, could've been worse :|
Enquiry from 2nd Feb finally responded on the 18th Feb; now showing as pending.
New transction enquiry sent on the 3rd March (Same store as last time), still nothing…. perhaps I should consider using another cashback provider.
has anyone successfully got a transaction reviewed?? I made a purchase last night for over $4k through Hello World Travel agency, but haven't receieved any tracking receipt
Yes; I have lodged 3 reviews so far. The first one was successfully added as a pending transaction; CR are taking their time with the last two.
I lodged a review for my 4 Target transactions. After several weeks of waiting and a few emails back and forth I got all the tracking emails.
My Target transaction from December has been declined.. I also notice they don't offer the link to the Target site anymore on Cashrewards (just the ebay store).
I did another Cash Rewards Target transaction last week. I got directly from Cash Rewards to the Target main online site. Was this change in the last few days. I didn't get a tracking email from this transaction. I'll chase it up next tiem I do a Target order. I don't know whether I'll get my rebate from Target after all the effort. It might be declined and I guess I'll never know why.
@adumb: My Target transaction from 7th December took a long time to move from pending to approved, finally approved on 29th March 2016. It was tracked fine and I didn't chase them about the delayed approval.
@CLoSeR: My transaction on the same day with Target had the wrong amount (was correct, then changed) … initially they said I returned items, but I hadn't. So they had to adjust the transaction record. Up till today, it has not been approved. Sent a query yesterday evening.
Got 3x Hilton accomodation bookings with no tracking received. Lodged an investigation 4/4 and haven't heard anything yet, still early days but they better honor it!
All missing transactions now added and approved; faith restored in CashRewards. :)
Only had to contact them once, but the initial human response (confirmation of my query) only took a few hours, and the next e-mail (requesting further information) took 24hrs.