what is your opinion on last minute after services surcharges.
i purchased 3 health treatment on visits from elimis
the price listing was clear with pricing includes gst
we supplier/i both verbally repeat the price before commencing services
this is the full receipt.
<b>subtotal $x (agreed price)
other $y (included 5% gratuity)
payment $x+$y
…………………………….
sign
services 'Include' a 5% gratuity, please advise to have this removed
</b>
once leaving i am shown a block of paper to sign to approve payment on the dotted line.
the complete top of the page was covered.and they cover bottom with their finger to highlight dotted line. unlike normal their finger remains until completion
every visit with different staff the same practice was employed,
cover all prices, terms, rights and surcharges
at reading further i questioned why being charges additional 5% considering i agreed on a price and the terms are prices includes 5% charge, since prices that include 10% gst are just that included
credit cards charges are additional 1.5%
I was refused my right to decline the gratuity. so i took to manager to argue the includes vs additional so they finally took off the 'so called voluntary' automatically selected surcharge,
the provider also only provides receipts on request, they dont ask and i had to wait 10 minutes to get my first invoice i requested certainly a practice to discourage people discovering this practice.
i have no doubt based on multiple instances of concealment hundreds of people a week are duped thousands by the deliberate deceptive practices.
oh and my wife also had a treatment and she was told gratuity was a compulsory tax that she must pay.
i got hers refunded, but the pressure placed on her to absolve rights to decline was unfair.