Non Receipt of eBay Item, Auspost Tracking Says Delivered to Different Suburb

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  oscargamer on 21/01/2016 - 20:45

  how did you pay?

  if by paypal, open a non-receipt of goods dispute

  who cares where the item actually is? you paid for it and you don't have it….what more do you need?

  • 

    Hoju on 21/01/2016 - 20:53

    Thanks for the reply. I paid with PayPal but reading on whirlpool they won't decide in my favour if it says delivered on the tracking, even though it wasn't a signature for delivery service. Not sure where the seller and I stand if the delivered status is to the wrong suburb.

    • 

      garetz on 21/01/2016 - 21:02

      -1

      If the person selling the item put the incorrect postcode on the item sent to you, then they are obviously at fault, since the incorrect info was put on the package through human error. If the item had tracking then the post service used is also at fault, as they should of checked the person it was being delivered to was the same person that the package had as the delivery to name.

      Open a dispute with paypal, they almost always find in the buyers favor. Just feign ignorance, it all comes down to you didn't receive the item, its up to the seller to prove you did receive it.

      • 

        whooah1979 on 21/01/2016 - 21:30

        they should of checked the person it was being delivered to was the same person that the package had as the delivery to name.

        ap will only ask for id if the sender paid for the service.

    • 

      jikijiki on 21/01/2016 - 21:24

      Adding on to what garetz said, if you have proof that he sent it to another address, wouldn't Paypal ask you for some kind of evidence in your dispute?

      • 

        kipps on 21/01/2016 - 21:35

        You mean like the ebay order where you give them a shipping address to a different postcode?

      • 

        whooah1979 on 21/01/2016 - 21:37

        @kipps:

        did the sender use ebay labels/click & send or did they pay at a lpo?

      • 

        Hoju on 21/01/2016 - 21:38

        So on the receipt which they sent me (when I asked for the tracking number) it says parcel post to postcode 2096, which isn't mine. Seems like proof they sent to wrong address but is there a chance the auspost worker just entered the wrong postcode when printing the postage label?

      • 

        Hoju on 21/01/2016 - 21:40

        @whooah1979:

        They just paid at a local PO

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  whooah1979 on 21/01/2016 - 21:35

  'delivered' but to a suburb 5km away.

  do you mean 5km from your address? if yes, then it would be about right. ap's online tracking usually state the pdc suburb.

  • 

    Hoju on 21/01/2016 - 21:39

    I wondered this but then checked tracking of other recently delivered items and they say 'delivered' followed by my actual suburb, not the local depot.

    • 

      bbqwer on 21/01/2016 - 21:56

      Not all parcel delivered can show your actual suburb. For example, for the past 10 parcels I bought from ebay, 50% of them can show Delivered Moorebank ( which is my correct suburb ), some other parcel can show Delivered Ingleburn NSW.

      It depends on who deliver the parcel: it could be actual post man , or it could be Auspost contractor. So different suburb showing at auspost website DOES NOT 100% mean item went to incorrect suburb.

      Cheers

      • 

        Hoju on 21/01/2016 - 22:02

        How strange. Mine has always said my precise suburb but thanks for the info. I assume it's a GPS thing and that when they mark as delivered it will tag the suburb based on their location at that time, not where they delivered it.

• 

  oscargamer on 21/01/2016 - 22:44

  +1

  Open a dispute ffs

  • 

    Hoju on 22/01/2016 - 06:53

    The thing is the seller has been really helpful throughout, has made about 5 calls to auspost (the sender is the one who has to conduct enquirers) and seems as concerned as I am. It doesn't seem to be their fault as well, although I don't know if they were the one who wrote the wrong postcode on this package (or had poor enough handwriting) or auspost incorrectly entered it.

    • 

      RockyRaccoon on 22/01/2016 - 10:32

      Yep that's life, just like

      the conman was soooo nice

      Yep Rude conmen dont survive.

      The point is that no matter how nice they are, which is good, they made the mistake. If AustPost wont accept responsibility for the incorrectly addressed parcel, its going to be you or the sender. Buy a lottery ticket, you'll have a better chance with that than with AustPost

      So put bluntly but I'm not intending to be rude

      Either accept you paid and wont get the goods, or claim against the sender who made the error. If you want to be nice back, and not claim, dont whinge here.

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  oscargamer on 22/01/2016 - 12:02

  open a dispute - might have said that before………..