I have a faulty g602 mouse. It's been ages getting to them approving my rma and now they want me to send them pictures of the mouse destroyed before they'll send my replacement. No instructions on how they want me to do it. Sounds dodgy and wasteful as well as potentially dangerous. Is Logitech really so dumb as to ask customers to do this and have no instructions or even a legal disclaimer? Pretty dodgy. Thoughts?
The G602 mouse is completely wireless doesn't even have a port to charge as it uses batteries only.
Ops. Drop a hammer on it. Easy as.
YouTube has vids on how to take a hammer to most items.
And if a sharp piece flies off and cuts me or goes into my eye, will Logitech take legal responsibility considering it was at their instruction? Not that this would happen to me (I'd wear googles and put it in a pillow case) but just seems really stupid to suggest this and take on some serious legal issues should something happen.
Did they provide instructions on how to destroy the item or did they just ask you to destroy it?
If the latter, then they aren't liable for you choose.
Why don't you drop it in a bucket of water if you so concerned about mucking it up. You may get a bit wet when doing this, but at least you won't get cut or lose an eye.
Nope no instructions. I just thought it odd and egregious so that's why I thought what you guys thought.
The email:
"
This is Approved for replacement.
Before we submit the order, please render the product unusable and provide us Proof of Destruction.
Of
Note: Kindly keep the faulty device until the images are validated. Once images are validated, we will submit the order.
Required Proof of Destruction:
- 3 images of the destroyed product in different angles
- Image showing the S/N or PID of the Product.
Note: Each photo must include a handwritten note with the Case Number. "
Just crazy to ask customers to do this. Very dodgy from a huge manufacturer.
Odd, I just arranged a replacement G502 a week or two ago through logitech support; they provided me a Case number and I sent it back to the store I purchased it from, all done within a week of receiving the Case number
Would you rather pay to return the item to them?
Put in plastic bag, wrap with tape and drop a brick on it, or hit with a hammer. The pieces won't be going anywhere.
Kogan made me do similar thing with a phone earpiece. It's just so they know you will not sell it etc. No big deal.
Oh no my dastardly plan to resell broken computer peripherals at a huge profit is foiled!
Nah that aint quite it. Its because its cheaper to just replace it, than to pay for the customer to send it in and have someone qualified look at it. But, if they just replace it on faith theres a potential for abuse, with people ordering replacements for working devices over and over. I guess this is their work around.
Surely a couple of small screwdrivers would be enough. Flathead to pop some outer casings and phillips to expose circuits.
As long as the email is from ***@logitech.com then you will be fine; they just want to weed out the scammers.
This is what I'd be doing.
Just disassemble it..
Then you can salvage any bits that might come in handy as spare parts down the track.
Send them a pic of it in a mousetrap…
Put a Dick Smith sticker on it.
Put it in a durable bag and go nuts with a hammer. Is it that hard?
Come across this online before as standard procedure when RMA'ing / warranty claims with hardware by Razer e.g. cord cutting on mouse/keyboard; so you don't need to send it in.
A picture of it in a bowl of water?
G602 and Chill?
set it on fire!!
The correct procedure is to return the faulty item to the retail outlet and they arrange a replacement for you.
Otherwise… get you mother or sister to hit it with a hammer and take 3 pics… you major dilemma will be solved.
Saw an article about a fake high end violin, ebay wanted them to tear it apart and they did
http://www.dailymail.co.uk/news/article-2082060/PayPal-eBay-…
http://www.cbsnews.com/news/paypal-makes-ebay-customer-destr…
I guess it has extended to rma processes to now…
I had to do the same thing when I contacted Logitech about a warranty claim for a iPad Keyboard Folio. I bought the original one from Dick Smith - the plastic clip holding the upper left corner of the iPad (where the power button is) cracked and broke away a couple of months later. DSE replaced it, but then the second one broke in exactly the same spot after 3 months. Judging by various forums - including Logitech's own - this was a common issue with these folios, and even more annoying is that it wasn't as if the clip was ever under any sort of strain at all. I never removed the iPad from the folio and don't carry it around with me, it's at home all the time so doesn't get "knocked about" in a bag or anything, had never been dropped etc. Anyway, when the second one broke, it was an EOL product with Dick Smith and they weren't getting any more stock so contacted Logitech direct. Emails went back and forth for several weeks, I had to provide proof of purchase, photos of the broken clip (including the S/N of the product etc etc). They finally agreed to replace it, but I had to destroy it first and send the required photos before they would dispatch the new one. The whole process took about a month.
Needless to say, only 2 months later, THIS one broke in the same spot as well ** sigh **. I didn't even bother attempting to go through the rigmarole of trying to get it replaced yet again, I'm using a Belkin folio now.
open it all up into pieces and sent them the photos after its approved put in back together again and sell on gumtree
Cut the USB cord as close to the mouse as possible. Snap a PIC, email and get a replacement item. Easy as.