Open Letter From Dick Smith

TRENT86 on 16/01/2016 - 00:12

Dick Smith Has Put Up A Letter Online, here is a bit of what's in it
Full Letter Here

Under New Management we aim to win back trust of our loyal & valued Customers, by getting back to what Dick smith does best - Great products, great products and service.

Visit One of our stores or online & you will see products flowing in from you're favourite brands you love at competitive prices.

Backed by our Cashback Promise If you purchase products during receivership and we are unable to repair or replace it, we will provide you with a full refund, no question asked

And you can rest assured in the knowledge that all customer guarantees for products purchased during receivership will be honoured , no matter what happenes to the business

General Discussion

Related Stores

Dick Smith / Kogan
Dick Smith / Kogan
Marketplace

Comments

  • rgr on 16/01/2016 - 00:36
    +1

    ok dick smith, we believe you.

    • CyberMurning on 16/01/2016 - 00:57
      -8

      Ok dick, we Smith in you

    • tyler.durden on 17/01/2016 - 23:02
      +4

      we believe you like

      -when you sold ppl those worthless giftcards
      -your rubbish sales that are duds
      -employees hogging all the good stuff
      -price changes increase/inflated whenever there is an eBay discount, yet on your website the price is lower than ebay price
      -company stock market price manipulation

      yeah we believe you

      IN DICK WE TRUST

  • eatwell365 on 16/01/2016 - 00:59

    Sorry we couldn't find that page. ? retracted already. Yeah, we believe you.

    • [Deactivated] on 16/01/2016 - 01:02
      +7

      Working for me (the link, not the plea).

      • eatwell365 on 16/01/2016 - 01:05

        thanks.?doesn't work on mobile.

  • eatwell365 on 16/01/2016 - 01:02
    +5

    products flowing in from you're favourite brands

    don't know any products that flow in, but the one on top of my head that will stop flowing is Libra.

    • papachris on 16/01/2016 - 20:34
      +2

      Oh, U…

  • kima on 16/01/2016 - 01:33

    Wish they would give the store back to Dick Smith.

  • Clear on 16/01/2016 - 01:50

    Dick himself is considering a class action against DSE in response to the gift card scandal. Perhaps it's in response?

    • Davo1111 on 16/01/2016 - 17:10
      +2

      lol on what basis?

      • Clear on 16/01/2016 - 17:12

        See for yourself

        • Davo1111 on 16/01/2016 - 18:18
          +1

          The gift card scandal and the class action idea are separate issues.

  • bobbified on 16/01/2016 - 01:51
    +8

    hmm.. Backed by their Cashback Promise??

    They should start by honouring their own gift cards! (not that I have one! ^_^ )

    • Okibi on 17/01/2016 - 14:46
      -1

      You have the right to ask for a repair, replacement or refund under the Australian Consumer Law consumer guarantees for products and services bought on or after 1 January 2011.

      .. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund…

      What is a major problem?

      A product or good has a major problem when:

      … it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

      The way I see it, under Australian consumer law you are entitled to a refund.

      • chiefbodge on 17/01/2016 - 23:07

        You are entitled to a refund from "Dick Smith Holdings", the problem is that "Dick Smith Holdings" doesn't exist anymore. A new company with the name "Dick Smith Holdings [Administrators Appointed]" or whatever it is in this specific case is not entitled to do anything for you as they are a different company under different management. It sucks but unfortunately it's the way it is. I think the law should be changed to protect customers better when companies go belly up.

  • PJC on 16/01/2016 - 05:23
    +19

    Impossible to trust a company that dishonours its own gift cards.

  • easternculture on 16/01/2016 - 06:09
    +17

    They forgot to include the long list of exclusions

    • malouphix on 18/01/2016 - 11:45

      Excludes everything except Eneloops.

  • RockyRaccoon on 16/01/2016 - 08:09

    If they go into receivership again, then all bets would be off. NO one can guarrantee what they are saying.

    Even Banks cant guarantee funds, these are guaranteed by the government

    • mskeggs on 16/01/2016 - 09:27

      The current receivers are responsible for the commitments made. The small number of products sold in this period will not end up a big liability, compared to those sold prior to receivership.
      It is likely to be honoured, in my opinion.

  • Diji1 on 16/01/2016 - 08:13
    +1

    Why are you pointing out some lies and misleading language of a press release? There is literally nothing useful at all in these words since they have been concocted in order to decieve people. In fast I suspect most people are worse off for reading it - that time could have been spent not reading it.

  • cloudy on 16/01/2016 - 09:07
    +8

    Hi new management,

    Fool me once and it's shame on you, fool me twice and it'll be shame on me.

    Thanks, but you haven't fooled anyone.

    • Baysew on 16/01/2016 - 13:25
      +11

      “There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame on — shame on you. Fool me — you can't get fooled again.”

      George W Bush

      https://www.youtube.com/watch?v=8Ux3DKxxFoM

      • papachris on 16/01/2016 - 21:07
        +2

        Oh George W, your days of being America's biggest joke of a president may be numbered, if Donald Duck er Trump has his way. The world is preparing to LOL…

  • DarkOz on 16/01/2016 - 09:27
    +7

    Hi Dick,

    Please honour your gift cards before you speak.

  • teckiwi on 16/01/2016 - 09:56
    +1

    seems mad not to say that money paid via the website is safe(if goods can't be fulfilled etc), the near silence has been deafening, dicks dead.

  • StewBalls on 16/01/2016 - 10:18
    +2

    For the sake of the thousands of DSE staff, I sincerely hope that the new management can turn things around.

  • easternculture on 16/01/2016 - 12:41
    +2

    OLD Management named the store DICK SMITH
    NEW Management changes name to DICK HEAD

  • Lonny on 16/01/2016 - 13:55
    +2

    This DS letter is all about trust. We already trusted DS and bought their gift cards. What we have here is double-dipping trust.
    You gotta hand it to them. They know there'll mugs out there who will keep on coughing. There's no patches for this addiction.
    The sooner they disappear from the Australian landscape the better.

  • Peace Maker on 16/01/2016 - 14:02
    +7

    Do Not Resuscitate

  • kickling on 16/01/2016 - 18:00

    Hmmm … so I just got back from holidays and caught up on this whole bizzo. Pretty crazy! Sneaky financing!

    Anyway, I bought a laptop last year 2nd hand, but was originally from DSE. I have the original receipt, and the person before me actually bought the +2yr extended warranty which expires in 2017 sometime.

    Anyone else in the same boat? I am assuming the extended warranty will mean sweet FA if the brand goes under, or even if the brand gets bailed/bought the new owners don't legally have to honour it?

    • easternculture on 16/01/2016 - 20:24
      +2

      extended warranty is covered by a third party

  • TRENT86 on 17/01/2016 - 02:29
    +9

    It works out better for us if Dick smith stays open because if not then that's 1 less shop others don't have to compete with

    • eatwell365 on 17/01/2016 - 22:08
      +1

      better the devil you know.

  • grababargain on 17/01/2016 - 15:42
    +3

    This letter is all about DS. No sorry or apology to customers.

  • chiefbodge on 17/01/2016 - 23:10
    +1

    Man this is a terrible letter. It's basically saying to trust them but gives no reasons to do so. If they were really concerned with what people thought of the Dick Smith brand they'd have announced in the email that they would accept gift cards…

    All this letter seems to be designed to achieve is to get us to buy as much crap as possible before they shut up shop forever.

  • [Deactivated] on 17/01/2016 - 23:24
    +1

    i was told to never trust a man named dick…. i dare say that goes for companies too.

    • tyler.durden on 18/01/2016 - 00:06

      But the the real dick smith is quite a nice fella

      • [Deactivated] on 18/01/2016 - 21:10

        The Dickie's that I knew was just like jaycar and yeh went down hill from there.

    • eatwell365 on 18/01/2016 - 04:18
      +1

      People say Dick Smith's Ozemite is quite nice and worth licking the knife.

  • addict on 18/01/2016 - 12:27

    Don't trust them!

    Just got off the phone with them trying to get a product that was suppose to be delivered before the holidays. (before the receivership). Long story short I never got the product. They are still saying they dont give refunds. called the hotline and they confirmed.

    I wouldn't advise anyone to order from their website, as many others commented as well. If you are going to take the risk and try, make sure you have the product in hand, and fully tested it in store.

  • Make it so on 18/01/2016 - 12:52

    How can a company make a promise when they are not in charge of their own affairs anymore? The Administrators are.
    And how can they promise guarantees will be honoured if their business may not be around to honour them?

    Sounds like that Kleenmaid video. It's "business as usual".

  • [Deactivated] on 18/01/2016 - 21:11
    +1

    Think about the eneloops, oh why doesn't anyone think about the eneloops.

    • TRENT86 on 18/01/2016 - 23:20
      +3

      I have, I contacted Officeworks to start stocking them :)

  • [Deactivated] on 19/01/2016 - 11:59
    -1

    Dick smith deals should be banned from this site.

    i'm disgusted and find it disrespectful that they're allowed to promote their 'sales' here.

    if you want to win customers back how about honouring your vouchers

    • netbies on 20/01/2016 - 07:15
      +1

      They will never honour the giftcards again as that is the only way to cut down their liabilities when they are preparing the paper to sell the company.

      They dont have to win the customers back. They want new customers. LOL.

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