Used Lexus Warranty Question

Hi guys.
Just bought a 2010 Lexus RX 350 with 80k on the clock. I got it from Audi, from one of their fancy dealerships. It was one of their trade in cars.

I've only had the car a couple of weeks and have noticed a knocking noise coming from the back left suspension when going over uneven road. I rocked the car while standing next to the rear left wheel and could hear it clearly.

Also I noticed when coming to a stop the braking is jerky. I did some research and it appears it could be uneven rotors/disks.

My question is will these things be covered under the used car warranty. If so I'm hoping that being Audi and not some dodgy used car yard they'll fix it without any problems.

Yes I know I should have got mechanical check. Would it be worth getting one now to show to Audi?

Your thoughts and input are greatly appreciated.

I'm in NSW if that makes any difference.

Comments

  • I'm not mistaken the Lexus warranty in Australia is 4 years or 100k - whatever comes first (well above industry average), so unless you specifically purchased extended warranty, the car would no longer be under warranty. There isn't a luxury manufacturer in Australia that offers over 5 years or more of warranty on their cars. For comparison, BMW only offer 2 years and Audi's warranty is 3 years.

    Ironically, and I realise this doesn't exactly help you, Lexus has been at the top of reliability and dependability surveys for over a decade, with your particvular model - RX350, consistently rated as the most reliable vehicle in the world.

    However, this doesn't help if the car has been driven harshly for over 5 years and hasn't been well looked after or serviced regularly.

    I would say it's worth doing the mechanical check and showing it to Audi, although being a part of the VW Group, they're not exactly known for being receptive to customer complaints. You may have the Australian Consumer Laws on your side though, and I would highly recommend giving a call to NSW Fair Trading, who handle disputes arising from car purchases.

    Good luck!

  • +4

    The car should be covered by the legislated warranty from the dealer. DO NOT DELAY in contacting them. Do it tomorrow. In person or in writing. Keep records of everything said and names of people you talk to.

  • I think they'll fix it under their warranty. Shouldn't be a problem.

  • How much did you buy it for?

  • +4

    http://www.fairtrading.nsw.gov.au/ftw/Consumers/Motor_vehicl…

    Dealer warranty for your car will be 3 months/5000km.

    Call them and document everything.

    One dealership I bought from sent me to their preferred repair shop who then "fixed" my car. Long story short it was off the road with fix after "fix" until my 3 month warranty expired and they refused to look at the car any further. I had no choice but to cave and pay another repair shop to do the job who actually fixed the problem - and I drove home trouble-free the next day.

  • Thanks for your interest and advice guys.

    I paid 32k and the car is under the 100,000 limit.

    To be fair to Audi as a condition of sale they have promised to pick up the car and fix up some minor scratches and dents and give me a loan car while they do this.

    I'd like to think they won't do a dodgy one on me as it's one of their flagship Audi stores im dealing with. Surely fixing up some trade in car at a cost of potentially a couple of grand tops is a better option than receiving negative reviews on google and the hassles of dealing with fair trading and me.

    They've been pretty good so far. I just want to know where I stand really which is why I'm asking you guys.

    I'm considering getting an inspection from Nrma. Obviously being an ozbargainer I don't want to pay any extra money that could be spent on eneloops. However it could be money well spent, and there's only so many eneloops a man can be buried with.

    If your wondering why I spent so much money on a car… it did come with a really nice Audi umbrella for free!

    Any other input is greatly appreciated. Thanks

  • Another thing. The car is 6 years old and has full lexus service history. Last one being in July. So these things must have started since then.

    It makes you wonder if Audi checked the car at all before they accepted it as a trade in.

    They have their own service center so it would make sense for them to do so.

    • +1

      Doesn't matter the car has done less than 100k… Still won't be covered by Lexus's actual warranty. It is more a warranty with the Audi shop

  • +1

    You are covered by Australian Consumer Law. http://www.carsguide.com.au/car-news/lemon-laws-protect-you-…

Login or Join to leave a comment