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Free Telstra Services and Credit to Customers Affected by WA Fires

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Telstra are quick to act to help out victims of the devasting bush fires currently burning in WA.

Full details on the link.

Telstra’s relief packages are determined by the nature and scale of the specific event and can include:

Short term measures (for Telstra customers who have a short term impact – temporary evacuation of premises or temporary fault) include:

Free use of Telstra public payphones in the affected areas;
Free call diversion from an affected fixed home or business phone service to another fixed or mobile service of the customer’s choice, regardless of the carrier;
Customers who use the free call diversion to divert their affected fixed home or business phone to their Telstra mobile service, can also make local and STD® calls on their mobile at fixed line rates, in accordance with their selected HomeLine® or BusinessLine® plan (limited to one designated Telstra mobile per affected household or business).
The above offers are applicable until network damage in the area due to the natural disaster is repaired, or while customers remain evacuated, for a maximum period of 3 months from the date of the natural disaster.

Affected Telstra mobile customers who do not have a Telstra home phone can receive a one off credit to the value of $100 inc. GST (limited to one mobile phone per Telstra mobile account).

Long term measures (for Telstra customers who have suffered severe damage to or loss of their premises e.g. fire):

FIXED SERVICES
Cancellation of a Telstra fixed phone service at the affected address, with number reservation for up to 12 months from the date of the natural disaster.
Free call diversion from the customer’s Telstra fixed phone service to another Australian fixed or mobile service of their choice, regardless of the carrier. This offer is applicable for a maximum period of 6 months from the date of the natural disaster.
Customers who use the free call diversion service to divert their affected Telstra fixed phone service to their Telstra mobile service, can also make local and STD® calls from that mobile service at fixed line rates, in accordance with their selected HomeLine® or BusinessLine® plan (limited to one designated Telstra mobile diversion per affected Telstra fixed phone account).
In addition, Telstra will apply a one off credit to the value of $500 inc. GST to the customer’s Telstra fixed phone account to help cover the costs of the following, if required:
connection of a Telstra fixed phone service at one temporary residence
re-connection of a Telstra fixed phone service at the customer’s original permanent premises
number reservation
additional call charges.

BIGPOND® SERVICES
For Telstra residential and small business customers who do not wish to retain their BigPond service at an affected address:
disconnection of the affected BigPond service without the requirement to pay any applicable early termination charges or fees, as well as an email address reservation for up to 12 months from the date of the natural disaster
connection of a BigPond service at an alternate residential or business address without any connection charges within a 12 month period beginning from the date of the natural disaster.
For Telstra residential and small business customers who wish to retain their BigPond service at a temporary alternate address, Telstra will apply a one off credit to the value of $110 inc. GST to the customer’s account to help cover the costs of the following:
move of a BigPond service to a temporary alternate address
move of a BigPond service back to the customer’s original address.

For existing Telstra Mobile Broadband residential and small business customers – free replacement of the modem or USB device if required.

If this post can help 1 person then its worth it :)

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closed Comments

    • Try hard JV?

  • +3

    This seems more like a public service announcement as we have seen before from the major Telco's in a disaster even, but good find.

  • -6

    Lucky buggers

    …too soon?

    • +1

      Fires aren't out yet, friends lost homes. Yeah too soon!

  • +1

    Thanks TA . Wait ..

  • +10

    Sorry, disaster relief packages are not deals - belongs in forums.

    • Mods, what do you think?

      • I should add, the exception to this would be where it was free calls to an area/country. E.g. Philippines has a typhoon, and for a month, all calls are free (which has happened in the past).

        Posting a disaster relief package like the one here, is akin to calling up a company you're paying a service for, threatening to leave to go to a competitor, and then that they offer you something (e.g. X% discount/ or Y free months) to stay with them.

        • +6

          Well free use of Telstra public payphones in that area is a deal. You could drive there and call for free, theoretically.

        • -7

          @astrodude: That's an incredibly low thing to do I hope your comments aren't that of your employer.

    • -5

      Because it's in WA, has the relevance of a fire in Indonesia

      • are you saying that to YOU it has the relevance of a fire in Indonesia or am I misreading?

        • I'm saying that's how much coverage the mass media give it.

        • @hcetigol:

          Really, that's a surprise.

          I'm caught in the middle of it and haven't even watched the news as up until today been ready to evacuate horses and abandon house. I saw it on BBC iphone app though so thought the media coverage was pretty broad. Also having a LOT of people countrywide and international checking up on me.

  • -2

    Telstra are quick to act to help out victims

    Read: as soon as Telstra realised that people who are already paying for a Telstra service due to it being the only one available in the boonies could be offered a service they've already paid for they immediately jumped into action. Second thing Telstra did was started informing everyone about how virtuous they are while not doing much to help.

    • -1

      agreed. woopdido telstra. P.S the fires have been going on a few days now at least, wouldn't call this response lightning fast. I'm sure everyone who lost their entire home in the fire will be gladdened that telstra give them 'free' call redirection for 'up to 3 months' and a 500 credit for reconnection, when their homeowners insurance would cover reconnecting their phone when they get a new property anyway - its merely transferring the cost from here to there.

      Of course, telstra's service being billable are contingent on them actually being available - given the loss of the infrastructure in the area, I doubt the majority of the services (fixed line) they are talking about will even be available so they can hardly bill for them anyway.

      anyway pretty lame response - nice enough of them to do something, whats BS is them wrapping it in a pseudo-charitable, sanctimonious package.

      • +5

        They are not under any legal obligation to do all of these things that they are offering. Being unable to use services due to fire is not Telstra's fault as that's a factor outside their control. Not everyone has homeowners insurance, and insurance claims take time to be paid out while in the mean time money might be tight.

        Telstra are doing something rather than the legal bare minimum so just be grateful for what they are giving.

        • -1

          Being unable to use the services due to fire is absolutely telstra's responsibility. Part of the service charge reflects the network availability - if its unavailable, why the hell would you pay?

          and who the hell doesn't have homeowners insurance

        • @richox: They are responsible under USO for fixing it within the legal timeframes and compensating a certain amount of that timeframe is exceeded. That's the Service Level Agreement. But they are not responsibly for these faults occurring in in the first place (eg: If it was caused by Human error by their employees). What they are offering goes beyond the USO (or SLA) that the required to do.

    • +12

      Disagree with this. Whilst it is Telstra's responsibility to provide services to these areas and provide emergency responses to situations such as this, the credit actually goes with the speed and efficiency that they can bring up these services during times of need. They often have to go in even whilst the emergency is still happening, but they are very much the first on the scene as soon as they are provided safe OH&S levels. I do believe that they are the first public company on the scene after any major incident to provide communications needed by emergency services and people affected.
      This may or may not be virtuous to everyone since that is somewhat subjective - but you cannot discredit their dedication to providing this level of service regardless of where the major incident is located.

      • +1

        I found telstra's COWS and MEOWS to be a wonderful application of technology in disaster situations. For those not familiar with the technology this brochure (http://www.icsindustries.com.au/images/ics/RMS/cow/ICS-Cell-…) gives a good overview of mobile towers where the MEOWS are mobile exchanges.

        My hope is that in the very near future once the new NBN satellites are operational, that these remote cell towers will actually be quicker and easier to deploy by using data provided by the NBN Satellite (basically turning the tower into a VOIP gateway for mobiles and not having to rely on microwave links).

        Natural disasters of this type are not unique to Australia, and I take my hat off to emergency services and support staff who are trying their best to bring the situation under the control..

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