I need some advice. I purchased a new Seagate 3GB drive less than a month ago from a retail store (MSY). The drive has just failed a SMART test. If I send it back to Seagate, they seem to send back reconditioned drives (which is what I've received in the past)
Can I take it back to the shop for a new replacement? I'm not keen on a reconditioned drive given this is less than a month old.
I'd argue that a drive that has failed / or is about to fail would be more of a major problem, not a minor one.
But a refurb with 3 months warranty? What about my other 9 months??
That I don't know, or am aware of. The reduced warranty period, is that with Seagate or MSY?
MSY should be providing at least 12 months of warranty with the consumer. That's the important bit. The warranty with you and Seagate is not of concern at least within the first 12 months of buying the drive.
Seagate has 12 month warranty, refurb/recertified drives come with 3.
I haven't chatted to MSY yet. MSY have always been great though.
OP; I just bought the 2TB Seagate drive, and it comes with a 3 year wty. Might be worth checking if the desktop drive is the same.
If you're that worried, could you ensure the drive fails … totally?
How exactly did it fail the SMART test? Can you post the SMART results? Eg:
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x002f 200 200 051 Pre-fail Always - 0
3 Spin_Up_Time 0x0027 177 174 021 Pre-fail Always - 6116
4 Start_Stop_Count 0x0032 099 099 000 Old_age Always - 1292
5 Reallocated_Sector_Ct 0x0033 200 200 140 Pre-fail Always - 0
7 Seek_Error_Rate 0x002e 200 200 000 Old_age Always - 0
9 Power_On_Hours 0x0032 070 070 000 Old_age Always - 22609
10 Spin_Retry_Count 0x0032 100 100 000 Old_age Always - 0
11 Calibration_Retry_Count 0x0032 100 100 000 Old_age Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 244
192 Power-Off_Retract_Count 0x0032 200 200 000 Old_age Always - 21
193 Load_Cycle_Count 0x0032 187 187 000 Old_age Always - 40884
194 Temperature_Celsius 0x0022 116 102 000 Old_age Always - 34
196 Reallocated_Event_Count 0x0032 200 200 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 200 200 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 200 200 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 200 000 Old_age Always - 0
200 Multi_Zone_Error_Rate 0x0008 200 200 000 Old_age Offline - 0
Running a full test now, will post once that's complete.
Keep drive and return it 2 weeks before the warranty expires? You will extend the warranty by 3 months then. That is if you trust the drive with your data in the meantime or have backups.
Is Seagate the new Maxtor?
….it kind of is. Seagate gobbled up Maxtor in 2006.
I've returned failing drives within the warranty period to retailers to receive a swap out on the spot without issue — eg. IT Station and IJK among others — but I'd imagine MSY might be less willing to help you.
Also, was it an ST3000DM001, arguably the single least-reliable drive model since the IBM Deskstar 60 and 75GXP?
Followed closely by the ST2000DM001
The ST3000DM001 are truly terrible. I had two fail within weeks of each other just out of warranty. I'll never buy seagate again.
Yep
Just to close this off, got an no questions asked exchange with MSY. Handed them a print out of the SMART test results as well.
That is standard industry practice. On occasion they may send a new drive if there aren't any refurbished ones available.
The seller (that is, MSY) has rights too and if they offer to RMA the product for you and not offer you a refund or a different branded product, you really have no choice but to accept.
https://www.accc.gov.au/consumers/consumer-rights-guarantees…