Dear all,
Yesterday I submitted a request for refunding the Dicky Giftcards, which were originally bought from this deal: https://www.ozbargain.com.au/node/225890.
According to their T&C, if the Merchant can't provide the service/good, we can get the refund. But I got the reply from one of their customer service staffs:
Thank you for contacting us about your Digital Dick Smith gift card purchased on Scoopon.
Scoopon has become aware that Dick Smith has entered into voluntary administration, and that administrators have announced that Dick Smith will not be honouring any Gift Cards.
We are still awaiting further information from Dick Smith in relation to Gift Cards purchased by Scoopon customers, but please note that as a stored value card Dick Smith are responsible for honouring your gift card. We ask that you contact Dick Smith here https://www.dicksmith.com.au/techxpert-advice/help-centre or at your local store for more assistance.
In the mean time we refer you to information available on the Australian Competition and Consumer Commission’s website on what to do as a gift card holder when a company enters administration: https://www.accc.gov.au/consumers/consumer-protection/when-a….
As we await more information we unfortunately cannot assist you any further at this time, and apologise for any inconvenience.
Kind regards,
Andie
Customer Service Team
Scoopon | https://helpcentre.scoopon.com.au
That's sounds like BS to me. Anyone have successfully requested the fund yet?
Cheers,
12/01/2016 Update:
I've recevied an email from their customer service.
I apologise for the delay in getting back to you.
As you are aware Dick Smith have suddenly gone into liquidation and their Administrator has announced that they will not be allowing people to redeem their gift cards. We are extremely disappointed and shocked at this decision given Scoopon paid Dick Smith cash for these cards.
We have been working to find a resolution for our customers and as a once off goodwill gesture we are pleased to offer you a Scoopon Store Credit to use towards your Local / Travel or Scoopon Shopping deals, for the amount you have paid to Scoopon.
As you have purchased 2 Scoopons 1 X $500.00 gift card for $450.00 and 1 x $100.00 for $90.00 I am able to provide you with a $540.00 Scoopon Store credit.
Before I am able to process this for you, there are some technical aspects relating to charge-backs that need to be worked through to ensure we provide you with the right amount of credit. Can you please reply confirming you have not lodged a charge back/dispute with your bank/credit card provider / PayPal, once we have received this reply we will double check with this information with our bank. When these checks have been completed I will be able to issue you with your correct amount of Store Credit.
We thank you for your patience.
Kind regards,
Andie
Customer Service Team
Scoopon | https://helpcentre.scoopon.com.au
But I still want my money back ToT. Any suggestion?
Paypal. Already opened a dispute. Scoopon has responded to my dispute and Paypal is reviewing it. But I can't see their comments.