Seen a little bit of talk in some of the deals about people returning items that they have bought within a 30 day period, simply because that item went on sale.
So returning, getting cash back and re buying the item.
Just wanted to know the law on this. What should I expect from a retailer and what to hold them accountable on.
Thanks :)
Ps I put this under education because it's education for me lol and I could find another place that was relevant :/ apologies if wrong
so just to clarify, an item going on sale mean a change of mind? and therefore you have no right to return said item, even if literally the next day it was reduced to clearance.
It does seem a little like, unfair, there should be some warning or something stating that this item could go on sale or something. so consumers can be aware maybe?
I don't know, am probably asking to much.
Cheers for the reply!
It does seem a little like, unfair, there should be some warning or something stating that this item could go on sale or something. so consumers can be aware maybe?
Like a "Don't buy this now, we'll put it on sale sometime in the future" sign?
One thing you could do is to never buy anything that is not on sale.
i do this all time. i fill my car full of fuel in the morning. then in the arvo when the price changes i return and ask for refund.
Just wanted to know the law on this. What should I expect from a retailer and what to hold them accountable on.
You aren't entitled to any sort of refund. You can expect the retailer to say, "No". Some retailers do give you the discount if you have bought it during the sale, but they do no have to. Some people just purchase the item again and if the store allows it, they then return the item with the old receipt(some stores will only give store credit)
It does seem a little like, unfair, there should be some warning or something stating that this item could go on sale or something.
No. You saw an item and were happy to pay the price at that time. If the price went up the next day, should the retailer contact you and ask you to pay more?
fair call
Entitlement no, but for good will, the retailer should consider it.
I've had the same experience before, and asked nicely to the guy, with no luck. I simply stated that it's fair, but if he wants to continue getting business from me, he can't expect to keep me happy like this.
The shit in my situation was, he delayed my item delivery for weeks, or else I wouldn't have known its since been discounted. So his own poor service has lead me to feel I overpaid.
Major department stores let you return for change of mind.
If you paid by CC, you might have a pricing guarantee:
ie.
https://www.commbank.com.au/support/faqs/736.html
This benefit is complimentary for Platinum and Diamond cardholders only. If you make a purchase only to find the same product advertised in a printed catalogue for a cheaper price - no worries. If you call within 21 days of your purchase, you can claim back the difference up to $500.
You have no common law right to return an item simply because you have changed your mind. The law only forces retailers to accept returns if the item is faulty or not fit for the purpose described.
However since retailers offer a more generous returns policy as an added peace of mind benefit. Sadly some customers take advantage of this (using a tool once, then returning it).