Australia Post - Are They Making up Stories?

xiuhan83 on 05/01/2016 - 12:50
Last edited 05/01/2016 - 13:17 by 1 other user

Hi I've sent an express parcel on 30th December in the morning. And the parcel arrive 2 business day later which is on the 4th of Jan. I called them asking them why does it not arrive on 31st December as it is not a public holiday. They told me the government gives australian post a national holiday exclusively to them every year and it is 31st december this year and thus i cannot get a refund on my postage for slow delivery.(australia express post guarantee next business day delivery) Is this true? Not only is Australia post increasing their price every year to a point where it is soo expensive to mail an item in home country , don't you also find the price are really expensive. And they are also the monopoly of the postal service.

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• 

  dazweeja on 05/01/2016 - 12:55

  +5

  Thur 31 Dec - Australia Post authorised holiday:

  http://auspost.com.au/christmas-hours-and-delivery.html

  • 

    AssociatedMadMaxBargainRoad @ Australia Post on 05/01/2016 - 13:36

    Yup, can confirm that's the case. It might not be the 31st every year but it's always around the Xmas / New Year.

  • 

    whooah1979 on 05/01/2016 - 13:38

    should add.

    Tue 29 Dec Open Deliveries Posting an Express Post item? Next guaranteed day of delivery* is Monday 4 January.
    Wed 30 Dec Open Deliveries Posting an Express Post item? Next guaranteed day of delivery* is Monday 4 January.

• 

  clarebear on 05/01/2016 - 12:57

  +3

  Yes they have a day off at the same time every year. They deserve it after working nearly everyday prior to Christmas to get everyones parcels to the destination on time.

  • 

    Baysew on 05/01/2016 - 13:05

    +1

    Santa gets to take the whole year off.

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  AJW on 05/01/2016 - 13:00

  +2

  In the spirit of being helpful to customers, you would have thought they would have warned you about that when you dropped off the parcel on the 30th.

  • 

    mskeggs on 05/01/2016 - 13:29

    Maybe posted in the golden street side mailbox?

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  Baysew on 05/01/2016 - 13:03

  +1

  And they are also the monopoly of the postal service.

  Australia Post has a monopoly over the carriage and delivery of letters up to 250 grams

  If it was a parcel, you could have used a not soo expensive courier.

• 

  Typical16-bitEnjoyer on 05/01/2016 - 13:24

  +2

  Another thread where a simple google search could have avoided embarassment…

  As for parcels there are cheaper alternatives than Auspost

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  tomorrows_angel on 05/01/2016 - 13:29

  This happened to me too. I didn't realise it was a holiday but it is what it is and my parcel arrived safely to my friend yesterday so i'm grateful for that!

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  tonyjzx on 05/01/2016 - 13:58

  -2

  even if it wasnt a public holiday you'd be dumb to expect it to arrive on the 31st.. be realistic, i couldnt expect any country any service at any cost to be able to make that time frame realistically

  • 

    danyool on 05/01/2016 - 14:27

    ? Express parcels have guaranteed next day delivery - you would expect it! If he'd posted it on 29th, it should have arrived 30th. He posted it 30th but 31st was holiday for them.

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  inherentchoice on 05/01/2016 - 14:22

  +2

  Sometimes they do make up stories. Like when the driver said you weren't home so had to leave a card.

  Failed to deliver: Lazy Australia Post driver caught on camera

  • 

    KaTst3R on 05/01/2016 - 18:28

    In this case, it seems like a valid reason due to an authorised holiday. I try not to think that all posties are bad despite watching all the horror fedex videos.