Warranty Claim on a Free Product (Monster DNA Headphones That Came with The Telstra Buzz)

nrg2010 on 29/12/2015 - 14:52
Last edited 29/12/2015 - 14:53

Ok, so I got the headphones out the box and the earphone cover had not been machined correctly. The gap is around 20-30mm so I can see quite a bit of foam.
Where do I stand on a warranty? I can imagine Telstra saying "send them back, and if we have any stock left you'll get another pair"

Plan B, how the hell do you contact Monster in Australia? Can't find anything beyond FB

Cheers

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Comments

  • stirlo on 29/12/2015 - 15:18
    -2

    Any Telstra store can do a warranty repair for them. You might just have to wait a few days for them to ship in stock.

  • captobvious on 29/12/2015 - 15:54
    -2

    I can concur, telstra warranty handling is really good. They usually use courier for their phones.

    • nrg2010 on 29/12/2015 - 16:39
      -2

      a concurrence…………..I will try the Telstra Store in town…….thanks

  • nrg2010 on 06/01/2016 - 14:24

    Resolution: I got in contact with them via their FB page

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