Jetstar Ruined My Christmas, What Can I Do?

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Jetstar Airways

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  iSamurai on 26/12/2015 - 14:05

  +3

  I'm curious to know if travel insurance would cover this kind of incident.

  I've been reading a bunch of PDS and they all seem to say the same thing — they do not cover for the mechanical breakdown of any means of transport. They also don't cover the change of schedule, cancellation of airlines.

  If your outbound trip has been affected, i.e. would they not cover your hotel bookings?

  The only travel insurance policies that cover flight cancellations (it seems) is the one that jetstar and tigerair sells — in the event of a cancellation they will refund you the ticket. but the tickets are so cheap the cost of the insurance isn't worth it.

  Does anyone know if tigerair/jetstar would provide accommodation if the flight is cancelled and they put you on a flight the following day?

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  xconcepx on 26/12/2015 - 15:59

  +2

  This post is just plain stupid. Leaving 1.15h mins is simply not enough time. Its as simple as that. Assuming both planes are on time it simply isn't enough time still. Assuming you land at 1845 it takes up to 15 mins to go from gate to clear customs, than you still have to collect luggage and recheck in on connecting flight as the tickets were not made on one booking. You wouldn't have even made checkin on the flight going home to Australia.

  Take it as as a lesson learned and dont nake the same mistake again. Either book on one ticket so its the airlines responsibility or as most have already said, allow sufficient time for changeover ie. 3-4 hours.

  I fly this route all the time and would never leave 1h15mins between flights. Even more so at a massive airport like Singapore.

  No one ruined your Christmas. You made a mistake so live with the consequences and stop passing the buck.

  Insurance and airline have absolutely no obligation to compensate you for your stupidity.

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  Yehyeh on 26/12/2015 - 16:07

  This is making me nervous… I have booked a Singapore airlines, Bangkok-Singapore-Sydney connecting flight for my parents travelling next week - connecting time 1 hr 5 min - not realising the time might not be enough (as I thought the airline would have thought about this when they make this flight available online) - is there no hope that they would be able to make this connection, shall I just try to rebook the flight now???

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    RockyRaccoon on 26/12/2015 - 16:47

    +7

    if u booked all the flights on one booking (it will have the one 6 digit reference number the same for all flights) then you will be looked after by Singapore Air, as Singapore is its hub.

    1. Singapore air is a full service airline, you pay more so you get more.
    2. The Op had separate bookings, and as these were not inked, there is not much at the last minute that the airline can do. Eg in your case I bet your bags will be nearest the freight door, so as soon as it's opened they come out and are transfered to the next flight, and/or your next flight might even be on the same plane. If separate bookings the bags coud be the last to leve the first plane making it near on impossible to make the connection.

    But if you booked each leg separately I would check with Singaore air

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  TheAviator on 26/12/2015 - 16:21

  +1

  I'm not going to criticise Jetstar here. If you are booking connecting flights the best way to do it is purchase as a joint booking instead of two separate bookings. If something happens on a joint booking then they have no choice but to assist you. By making separate bookings you took a risk to save a few bucks and unfortunately lost out on this occasion.

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  goober on 26/12/2015 - 16:47

  +11

  Please change title to something else like "my stupidity and tight-arseness ruined my holiday". The Poll speaks for it's self !

  • carling on 26/12/2015 - 16:55 Comment score below threshold.
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  thecraw on 26/12/2015 - 16:54

  +1

  Just a comparision comment. I was on a QF flight recently from BNE to SYD and overheard a couple in front of me saying they needed to get to international to get on their connecting QF flight to Vancouver. They had 20mins to start boarding and the aircraft was only pulling up to the gate. We were also 2 rows from the back.

  On getting off I also saw someone I knew who happened to be getting on the same flight.

  We were just getting on the transfer bus at the time their flight would start boarding.

  the 3 of them were met by a ground staff , the plane was delayed 30mins to allow them to make it.

  This is the difference of one ticket , booked through, irrespective of where you sit. I could see them all freaking out but was stoked to see the aircraft had waited for them.

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  Lancerx on 26/12/2015 - 17:05

  +1

  Amateur traveller who has no idea how flight works? You booked separately with not even 2 hours in between flight, end of story.. Save your whinging for another time!

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  vetopower on 26/12/2015 - 17:22

  +1

  OP, do you regret making this thread? You've been thoroughly roasted. Better luck next time.

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  [Deactivated] on 26/12/2015 - 17:41

  +4

  This happens a lot in the USA.
  Flying from East to West coast, to get connections back to Australia, I've missed a few connections because delays are so rampant in the USA with the horrid weather around xmas time.

  Earlier this month I missed a connection in LA after my flight from Boston arrived in LA with a 3 hour window. The flight to Melbourne was literally at gate 22 and we were parking at gate 21.

  We sat on the runway, waiting to shuttle to the gate, for nearly 3 hours because there was so much traffic at LAX.
  I bolted off the plane and they'd shut the connecting flight.
  Lucikly because the flights were booked the whole way with United, they put me up in the Sheraton overnight and gave me $100 spending money at the Sheraton for dinner/breakfast etc…

  So I went to the commerce casino and played poker all night, then caught my connection.

  Without my trip being one single booking, I would have been royally screwed with another $1800 flight to Melbourne and missed domestic Aussie flights.

  Always book them as one unless you have at least 8+ hours of time. Even then it's a gamble.

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  DarkOz on 26/12/2015 - 17:47

  +1

  Booking connecting flights from different carriers so close to each other is a gamble to save some money. Too bad you lose your gamble this time.

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  hamwhisperer on 26/12/2015 - 18:18

  -8

  Jetstar are scum, I've also had issue with them and their customer service, people here are going to give you a hard time but ultimately, don't fly with them again, it's not worth it. I loathe them.

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    fatal on 26/12/2015 - 18:37

    +2

    I've had the opposite experience. They've always been great for what you pay. It's seriously the OP's own stupidity that caused this issue. Jetstar had nothing to do with it.

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  Davros on 26/12/2015 - 19:15

  +5

  Suck it up princess.

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  hikaru78 on 26/12/2015 - 19:50

  I would love to hear the reasoning for the 4 people that said it was jetstars fault…

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  Moderatorscotty on 26/12/2015 - 20:09

  I think OP has got the answer he wants from the community and the comments here have turned to personal attacks. Thread closed.

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