eBay Refund Policy

cameldownunder on 21/12/2015 - 10:16

Hi
Last week I bought 2 x 128GB memory cards from the same seller, on 2 different Auctions. They arrived in the same envelope.
I did test them, and they resulted to be a fake. I opened a ebay case, andled by ebay. Had to send them back.
I did send them in 2 separate envelopes, to prevent the seller to say he only received one. Registered post. $9
Did put the picture of the registered post receipt to the cases.
The seller did refund, BUT … EBAY CHARGED ME 10% OF THE REFUNDED MONEY. Price of the 2 cards: 130$. 10% = 13$
Total loss: 22$
For returning fake cards. Why is the buyer punished. Sorry Ebay, this might be the final drop.

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Comments

  • biltong2go on 21/12/2015 - 10:22

    Are you sure they withheld 10%? Does it state the 10% charge anywhere or the reason thereof? (Check your PayPal transaction). Perhaps it was a clerical error?

  • cameldownunder on 21/12/2015 - 10:37

    Refunded to
    eBay International AG
    [email protected]

    Refund details
    Total refunded to eBay International AG

    • Schema on 21/12/2015 - 10:40

      Did you purchase during a promo?
      They take back the % during the promo.

      • cameldownunder on 21/12/2015 - 10:48

        Just realized that. Thanks for the tip.

        • Schema on 21/12/2015 - 10:49

          Hahah, No worries - i thought the same when it happened to me with something.

  • cameldownunder on 21/12/2015 - 10:47

    My BAD.
    Did purchase the items when there was a 10% discount. Now they are just getting their discount back. More then fair.

  • eqv on 21/12/2015 - 12:45

    Did you get reimbursed for the return postage?

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