ALDI Refusing to Repair under Warranty What to Do

Lvigermam on 19/12/2015 - 11:14
Last edited 19/12/2015 - 15:45 by 1 other user

I got one petrol hedge trimmer in ALDI store in 12 month ago, and in a sudden it stopped working. so I contact with ALDI for repair. however, they refuse to do a free repair check, and ask me to pay the checking cost if parts that broken is not cover by the warranty. so, I start to chasing the answer from ALDI what is not covered under warranty and can cause the unit completely stopped working. they simply reply with: " the spark plug, the oil filter, etc is not cover by warranty"

so, they say there is an exclusion list to the warranty and that if any of those parts are at fault I will have to pay the checking fee. and if I need to fix it, then i have to pay again to the repair shop to fix it.

I'm very upset with this answer, apparently what they say is, if they written on the warranty card of what is not covered, they can get away with any products defects or parts problem even the problem happens after 3 month you had the products. but on their unit, it says the hedge trimmer is under 2 years warranty.

my question is, is that the new way of retailer to avoid the Australia consumer law, then they write whole bunch of disclaimer on the products they sell, and excluding those easy happening problem out of warranty.

what I shall do then? are they going to get away with that excuse?

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Comments

  • Settero on 19/12/2015 - 11:25
    +1

    your post is not 100% clear.
    are they making you pay up front ?
    or telling you that there is a exclusion list to the warranty and that if any of those parts are at fault you will have to pay , but if its not those parts they will repair it ?

    • vigermam on 19/12/2015 - 11:30

      yes, they say there is an exclusion list to the warranty and that if any of those parts are at fault I will have to pay the checking fee. and if i need to fix it, then i have to pay again the repair shop to fix it.

      • Settero on 19/12/2015 - 11:38
        +12

        well , some of those exclusions are very reasonable.
        as most of these can be damaged/ cause damage to the unit by improper use.

        this is not them saying they are not responsible for the warranty.

  • BigTed on 19/12/2015 - 11:36
    +23

    Doesn't seem unreasonable to me.
    Aldi is not responsible for maintenance on your trimmer. If the problem is with spark plugs or filters then that is a service issue - not a warranty one.

    • vigermam on 19/12/2015 - 11:44

      those are what ALDI told me, but image they can get away with fault parts because it's a service issue. Then all the manufacture will use the cheapest part that is "excusable by service issue" and get away even after few month you purchase the item.

      • Minotaur on 19/12/2015 - 12:06
        +17

        Well you've had it for 12 months, doesn't seem too unreasonable that the spark plug and filter would need to be changed yearly

        • jindivikk2 on 20/12/2015 - 20:08
          +14

          @vigermam:

          I hope that when you buy a car with 7 years warranty, you don't actually expect the oil, filters, spark plugs, wipers etc to last 7 years, do you?

      • gummibear on 19/12/2015 - 12:27
        +8

        If the part was faulty it probably wouldn't take 12 months to fail. Sounds like you are trying to blame a service issue on a part fault issue.

        Have you been servicing it? or having someone else service it?

        • gummibear on 19/12/2015 - 13:01
          +6

          @vigermam:
          Parts don't always last within a warranty period. I think that's why they have exclusions.

          Imagine you buy a flashlight with lifetime warranty and the bulb dies after 5 years. The bulb would be excluded from warranty as it is not expected to last the whole warranty period.

          Like Minotaur mentioned some parts need to be changed with normal usage (spark plugs and filter).

          Why don't you try doing some self servicing first to confirm it's not the basic stuff first then. Then you can be more certain it is a major part fault and you will have a stronger argument with Aldi

        • kipps on 19/12/2015 - 17:16
          +17

          @gummibear: Why don't you try doing some self servicing first to confirm it's not the basic stuff first then.

          ^^^ this times a thousand.

          End of thread

        • tonyjzx on 20/12/2015 - 02:26
          +2

          kipps has it

          you can buy a brand new car and you may need to buy oil spark plugs brake pads rotors clutches etc while the car is under warranty

          OP has some mental issues… he or she cant seem to seperate genuine warranty issues and service parts

          Also has personality issues… wont take comments and will continue to collect negs like broden as if they're here to convince US… why the hell are you soliciting comment for if you wont take any of the advice?

          btw. bought an Aldis mower and returned it at the 18 month mark for a full warranty given we could prove its a warranty issue

          then proceeded to buy a $500 all singing dancing Rover to replace it… in many ways, the aldis is better

  • Kranbone on 19/12/2015 - 11:41
    +5

    Some items are maintenance/consumable related. Things like fuel, plugs etc are not covered.

      • pinchies on 19/12/2015 - 15:18
        +3

        Thats why some people choose better branded products - they generally use higher quality parts, so less maintenance needed. Aldi is good value for money, but you still do get what you pay for.

      • Kranbone on 20/12/2015 - 19:35
        +2

        I think given the circumstance, it's fair for ALDI to charge you IF the product is not faulty as you've cost them time by having a professional look and assess for a "no fault" situation. The person who does the assessment needs to be paid for their work, it's only fair. If the item is faulty, then obviously the store/manufacturer should pay the assessor, but if the item is not faulty, why should they pay?

  • retiredfeline on 19/12/2015 - 11:50
    +3

    It's pretty standard for some parts, usually consumables, to have less or no warranty. If you buy a car you will find that the tyres are excluded.

    See you can get someone to help you diagnose the issue. You may in fact have to replace those consumables. At least try to describe the problem to an online forum.

      • Minotaur on 19/12/2015 - 12:12
        +7

        But it hasn't broken, any more than a new printer is broken when it runs out of ink.

  • Minotaur on 19/12/2015 - 11:56
    +1

    Consumables generally aren't covered under warranties. Spark plugs and oil filters would fall in to this category.

    • vigermam on 19/12/2015 - 12:48
      -5

      My point is, those manufacture will get away with claims what shall under warranty to be consumables. imaging the TV you brought power unit is broken and they say it's consumable because everytime you turn on the TV you have to turn on the power unit.

      or, the radio speaker is consumables, because if you use it too much, it will break the speaker drum.

      All those excuse to me, just blending what shall cover under warranty into customers fault.

      • Settero on 19/12/2015 - 13:02
        +2

        a retailer can not define what a consumable is.
        there are rules and regulations , if there was no exemptions for consumables and parts that require servicing , then many products you use now would vanish from the market.

  • garetz on 19/12/2015 - 12:43
    +3

    Replace the spark plugs, and filters, and anything they say is a consumable, and see if it works again.

    • vigermam on 19/12/2015 - 12:57

      good advice, I will call and ask what is consumable to them, so far I have very little answers from them, and they will call me back in Monday to tell me what is the consumables in the unit.

    • c64 on 19/12/2015 - 13:01
      +3

      petrol goes stale if you leave it sitting around for a while and can gum up the carby. i add fuel stabilizer for all my equipment

      it is easy to test the spark plug, unscrew, ground thread, crank and see if it produces a spark

      • vigermam on 19/12/2015 - 13:07

        The same trimmer was used 3 days ago before I found it broken. It's unlikely cause by an old petrol. Thanks for helping out.

  • c64 on 19/12/2015 - 13:04
    +7

    the title seems misleading, aldi is not refusing your warranty.

  • websterp on 19/12/2015 - 13:36
    +6

    I think the OP needs to get a friend or a family member who at least has the basic mechanical and home equipment maintenance skills to have a look at this. You've used it for an year. For a 2-stroke hedge trimmer many things could go wrong during this period if you did not maintain it properly. I couldn't see a single comment from the OP about what he has done to maintain the trimmer in good order. All his comments were about blaming Aldi for not honouring the warranty which is not the case it seems. Even if it is a $99 Gardenline(Aldi) hedge trimmer or top of the range Victa you have to maintain it - Change/top-up oil, spark plugs, replace/clean filter, use the right quantity of 2T mix, etc. 25cc or a 3L V6 it is just another engine. That is why you have regular service intervals for your car and if you do not stick to it the warranty becomes void and the car would break down. Same scenario here - If you haven't replaced any of the above in the last 12 months then no point of blaming Aldi.

    As many of the others have said, replace the consumables and if it still doesn't work explain that to Aldi. You don't need to take it to a workshop to replace spark plug and/or filter.

  • airzone on 19/12/2015 - 14:05

    Have it serviced and if there is still a fault, then they will need to cover under warranty

  • spackbace on 19/12/2015 - 14:08

    It's an engine, no different to buying a new car and then when the brakes pads wear down you start screaming "Warranty Repair" and "ACL" from the roof tops.

    They want to assess the damage, it's up to you if you're happy for them to do so, or if you think that you might have stuffed it yourself.

    I'm happy to see that 100% of the replies to your post are all in agreement here!

    • retiredfeline on 19/12/2015 - 14:35
      -7

      * ACCC. I don't think the Australian Centre for Languages is that interested. :)

      • chumlee on 19/12/2015 - 14:46
        +2

        ACL = Australian Consumer Law.

        Maybe just take it to s mower shop for their opinion and if it's something minor and cheap just get it fixed. Alternatively contact consumer affairs

        • spackbace on 19/12/2015 - 14:55

          ACL = Australian Consumer Law

          Thankyou ;)

        • Gotchas on 19/12/2015 - 21:00
          +1

          @Spackbace:
          Sounds like a bad shoulder injury sustained from climbing on rooftops

  • vigermam on 19/12/2015 - 14:48
    +1

    Thanks for all the reply guys. If the general public don't see it's an issue. Then must myself making the wrong accusation. I will get it checked by professional repairs.

    • barginhunter11 on 19/12/2015 - 16:47

      go buy the 909 model from masters . its cheap too and more reliable

      • vigermam on 19/12/2015 - 16:57

        thanks for the advice. cheers!

    • [Deactivated] on 21/12/2015 - 13:20

      Just a reminder

      That warranty or not a lawn mower, Hedge trimmer, petrol anything has moving parts and should be serviced at your cost at least yearly.

      So broken or not you would have had to pay for that check anyway so ALDI isn't causing an unexceptionable loss to request a service.

      You'll likely find the $50 service will make it like new.
      If it doesn't the professional service man will be able to list Warrant-able items for ALDI to cover

  • try2bhelpful on 19/12/2015 - 14:54
    +5

    Maybe stop buying cheap crap from ALDI.

    • vigermam on 19/12/2015 - 14:56
      +1

      This shall be title of this post.

  • driver33b on 19/12/2015 - 18:11

    You don't mention whether it is 4 stroke or 2 stroke..4 stroke always use fresh (less than a month old) fuel, and unfortunately, 2 stroke is more fussy… fresh fuel only, not pre mixed with 2 stroke oil and the 2 stroke oil added just before use is the only way to keep a 2 stroke spark plug clean…(dirty spark plug will stop an engine from starting), use 95 ron fuel if available and never use fuels with ethanol.

    All of these things are out of Aldis' control…you HAVE to look after them as part of normal use. In a car we replace the fuel regularly..a car would not run great on 12 month old fuel.

    Hope this explains some of the easy fixes to keep handyman tools going.

    • vigermam on 19/12/2015 - 18:56

      driver33b, Thanks for the advice. I will run the machine again on some fresh fuel after fix what ever problems is.
      BTW: this is a basic 2 stroke model, fuel problem can cause it.

  • whats up skip on 19/12/2015 - 20:49
    +5

    Just a couple points here need to be corrected.

    Tyres on a new car would not be excluded from the statutory warranty provided under the Australian Consumer Law. They would need to last as long as would be expected for that type of tyre, vehicle and usage pattern.

    In the OPs case the serviceable parts would be covered the statutory warranty, but again they would only be expected to work as long as that type of part would be expected to work for. The conditions and how long this type of item is operated for have a great deal of baring on how long they will last.

    • BobD on 20/12/2015 - 08:29

      The last couple of new cars that I had actually stated what the warranty was for the tyres and also the battery even though both are consumables. We can make assumptions but much better to read the fine print.

      • whats up skip on 20/12/2015 - 11:21
        +2

        Reading the fine print of a manufacturer's warranty doesn't tell you what your full rights might be under the statutory warranty. Some manufacturers and distributors are now providing warranties that they would have been required to under the Australian Consumer Law.

    • TALLBALLER on 21/12/2015 - 07:31

      tyres are not covered when used like run flat ones causing sidewall damage.
      or pressure not maintained
      *did work a bit for a tyre retailer

      • whats up skip on 21/12/2015 - 07:51

        As I said above "but again they would only be expected to work as long as that type of part would be expected to work for."

        In the case of an incorrectly used or damaged product like this it isn't going to be covered by the statutory warranty as the product isn't going to be expected to operate that way.

    • [Deactivated] on 21/12/2015 - 11:14

      Thank you. So much misinformation in this thread.

  • woz on 20/12/2015 - 08:52
    +8

    In short, a basic petrol engine require only three things only to work - spark, fuel and air. If it doesn't have a SEPARATE area to put oil into the engine, then it requires oil to be added to the fuel mixture so the engine parts don't seize.

    9 times out of 10, if it won't start, you've pushed the primer bulb too much and flooded the engine with petrol, denying the engine air. That's why if you leave it a few hours and try again without priming, some of the petrol has evaporated, and the unit magically starts. If you want a quick way to get rid of excess fuel, remove spark plug, and pull handle half a dozen times. A fine spray of petrol should exit the plug hole.

    If you leave the engine a couple of days, any petrol sitting in the carby will evaporate, but the oil in the petrol will NOT evaporate. It will sometimes clog or block the needle (1 time out of 10). When you add fresh fuel, you are hoping the new fuel will dissolve/dislodge the clogged oil.

    BASIC maintenance means the following things. Remove sparkplug, spray some WD-40 or RP7 or throttle cleaner or Start Ya Bastard (yes, it's a real product name) on the end of the sparkplug to clean it, and put plug back in. If unit has an in-line fuel filter, remove it, rinse filter in fresh petrol and re-insert. Basic maintenance completed. It's almost never the air filter.

    Advanced maintenance - Remove air filter, blow clean with air hose or rinse filter in water or petrol (petrol dries quicker) and allow to completely dry, then re-insert. Checking for gap at end of sparkplug and crap like that which I let the service shop deal with. There are ways to check for a spark, but if you're like me and have half a dozen petrol units around, swap the sparkplug with one from another unit you know works. Replace in-line fuel filter with new one. They're a couple dollars on eBay.

    If these measures haven't worked, then the shop will 99 times out of a 100 put a new sparkplug in, and if it still doesn't work, they'll pull the carby apart and clean it properly to get rid of the fleaspeck of dirt, oil, metal or whatever that's blocking the extremely tiny fuel needle inside the carby.

    If you've run your engine without oil and seized it, then it's time for a new unit. It will have worked fine without oil right up until the moment that it… doesn't. Whining that it worked fine a couple of days ago won't help one little bit.

    I've got a petrol blower. The blower works fine… eventually. Apparently it will only fire up once I've uttered a certain number of swear words at it. Actually, I'll amend my earlier statement. A petrol engine requires four things - spark, fuel, air and… patience.

    • vigermam on 20/12/2015 - 10:06
      +1

      Thanks Woz, great detailed advise.I will follow the steps and do some basic service by myself to see if the problem still exist.

      • terrys on 20/12/2015 - 12:44
        +1

        You will do this NOW???
        Just for future reference - with small motors, "Has it got fuel? Have you checked the spark-plug?" are the directly comparable equivalents of "Have you tried turning it off and on again".
        I'm looking forward to your "I bought this radio, it stopped working, and the shop tried to charge me $2.50 to put new batteries in" thread.

        • vigermam on 20/12/2015 - 13:32

          Yes, I think you are right. In the meantime don't be harsh on something that you know throughout to make fun of people. To know how to maintain a small petrol engine is not expected from everyone. Both we shall get help from more knowledgeable source without being derided.

        • terrys on 21/12/2015 - 11:54
          +1

          @vigermam:
          The dig was for the tirade against the Aldi staff. They were really trying to help you, as were many others in this post. I have no trouble with rants against the big bad international running dog lackies of the [outgroup][outgroup][outgroup] Illuminati conspiracy - they help pass the time - but the conspiracy you were seeing just wasn't there.
          Welcome to Australia. Sometimes "suck it up, girlfriend" is being friendly :-p

        • vigermam on 21/12/2015 - 21:30

          @terrys: Thumbs up! : )

      • TALLBALLER on 21/12/2015 - 07:35

        pull the muffler to check if scored from lack of oil as mentioned above
        great post @woz got a line trimmer off the ferger did most of that, the filter was gunked up all good now and it rRIPS as well:) :winner:

    • kbpt on 24/10/2016 - 09:58

      Hi woz. Read your helpful comments so thought I'd ask your advice. I bought a new Aldi 4 stroke mower on the weekend, followed all the setup instructions carefully, and it won't start. I will try to start it again tonight as I saw your advice about waiting if you have potentially over-primed the engine (I pressed the bulb 3 times - instructions said 2-3), but failing that, when I pull the cord there is a bit of a tink-tink-tink sound of something spinning around. Is that normal or is something out of place? Should I take it back and swap it for another one or get the equivalent 'Cheetah' ($135) from Bunnings? How hard should it be to start of new one of these? I am a 6 foot athletic female. Surely I should be able do it?! Thanks for any advice you can give.

      • woz on 24/10/2016 - 22:01

        Thank you for the vote of confidence. Please forgive me if anything I write is teaching your grandmother to suck eggs.

        First, Ms 6ft athletic female, you've done everything correctly. The tink, tink, tink sound is exactly what you're supposed to hear when it - doesn't start. When it does start, you never hear that tink, tink noise over the roar of the engine. But it's still there. When you pull the handle, what you're actually doing is generating electricity. Just enough for a spark. There's a flywheel that the cord is wrapped around, with a magnet on the side. When you pull, the flywheel and magnet spin around. As the magnet passes around each spin, it ever so lightly rubs against a metal plate to generate a charge - rub, rub, rub - tink, tink, tink. So far so good.
        In almost EVERY case, I can almost guarantee that it's over primed. However, that probably won't be the case for you if it's never been run before. The fuel has a fair way to go - through the fuel filter, down the line, through the petrol tap (if it has one I'm assuming you turned it on), through the carburetor and into the engine. It's a long way for petrol to travel the VERY first time, and until it's travelled all the way properly once, there will probably be air bubbles and stuff in the line that need to pushed through.
        There are two easy ways to prime a line. Using the primer bulb is the best way IF you've run the engine before. If not, you pull the cord. Every time you pull the cord, a SMALL amount of petrol will be pushed through. The primer bulb is a short cut if you will, but a bigger squirt of fuel than pulling the cord. That's why it's super easy to over-prime the engine via the primer bulb. There's no way to know if you've over-primed it - the bastard just won't start until it's left for a few hours for some of the petrol to evaporate off.
        In short, your solution should be simple. Here's where for the very first time, your athleticism comes in. If you're confident you haven't over-primed it, pull the cord. Again and again and again. My guess is somewhere between 8 and 15 pulls, it'll roar into life. If not, I'd stop after about 20 pulls, swear like a sailor, and then assume that despite your best efforts, it's been over-primed. Wait four hours or so, and give a couple of pulls only. If still no success, wait four more hours and then a couple more pulls.
        Over-priming: The engine is a small space, requiring fuel, spark and AIR to ignite. A flooded engine is that small space with excess fuel displacing that vital AIR. No air, no spark.
        If you don't want to wait the four hours, you can remove the spark plug, pull the cord half a dozen times, marvel at how a fine spray of petrol comes out of the sparkplug hole clearing any fuel excess, put the plug back in, and immediately try to start it by just pulling the cord.
        That's WAY too long a post to easily digest, so apologies. But it should give you a good head start. Email me at [email protected] if you've got more queries rather than disturb this old thread.

        Good luck

      • woz on 24/10/2016 - 22:13

        Addendum: I'm assuming you're using unleaded petrol with no oil added, and you've filled the separate oil reserve as per setup.

        The pull the cord up to 20 times is for the brand new mower's first ever start only. After that, it should start with maybe 3-5 pulls. Cheers.

  • askme69 on 20/12/2015 - 11:47

    2 strokes can be a nightmare for the casual weekend warrior. Has the Op determined if it's the spark plug?

    • terrys on 20/12/2015 - 12:48

      I've had hire tools [for Govt. Dept use in NZ] not starting on site that merely needed the ports breaking out - and I was able to do it with a pencil. the obvious clue, besides starting for 5 seconds and dying with a fouled plug, was little bits of carbon flying out of the exhaust when the boss was pulling the cord…

    • vigermam on 20/12/2015 - 13:38
      +1

      Hi Hrb93, I had just fixed it! Thanks everyone on comment, great result. went to shop to brought a tool to take off the spark plug, and get WD-40 to clean it. it started to work again. : )

      • terrys on 21/12/2015 - 11:58

        Now you come up with something???!. I would have though a spark-plug tool was as essential a part and as vital a clue as a lug spanner for a grinder - even more so, as naive users will probably use the spanner to tighten the grinding wheel.
        We may be heading towards the sad day when even Real men[tm] will have to read the manual :-(

  • vigermam on 20/12/2015 - 13:45
    +4

    Thanks for All of your Guys help, I had fixed the issue. The Trimmer works again!

    In the End, it's good knowledge learned especially when a lot of you start to share to how to DIY fix. and that is amazing help! Thanks again everyone!

    • apu on 20/12/2015 - 20:25
      +2

      This issue could have happened to any brand of trimmer of any age. Don't blame Aldi.

    • johnno07 on 20/12/2015 - 21:23
      +3

      More importantly, have you learned some "good knowledge" about how this wasn't ALDI's fault?

    • TALLBALLER on 21/12/2015 - 07:36

      what did the trick
      what did you try

      • woz on 21/12/2015 - 17:09

        This may not be an easy answer for the OP to give. Half the time when I manage to get a problem engine going, I'm not sure what actually did the trick.

        Just fiddling with things can dislodge an oil or dirt clog, and pulling the cord with the plug out can cure a dozen different problems alone. One example of how finicky the damn things can be is that for the fuel system to work, there MUST be a tiny hole in the fuel cap to allow air in, otherwise the tank creates a vacuum and cannot drain. And that tiny hole can easily get blocked.

        And if you mix your own oil into the petrol, you're really asking for it. Oil attracts dust and other crap like a magnet. So there'll end up being dirt on your funnel, dirt on your fuel cap, dirt in your fuel cap, and dirt everywhere the fuel spilled when you overfilled the bloody tank. Starting problems are - inevitable.

        My three strong suggestions are:
        - never fiddle with either air or petrol idle screws on the carby unless you actually know what you're doing (I don't).
        - if your unit has a separate fuel tap, turn the tap off when you've finished working and let the unit keep running until it burns all the remaining petrol (and mixed-in oil) in the engine and coughs to a stop.
        - pulling the cord feeds some petrol to the engine, but the primer bulb feeds LOTS of petrol to the engine. Press the primer bulb FEWER times than your manual says, and then keep pulling the cord until it starts. The bulb is there to stop your arm falling off, but most users including me screw up using it properly.

        • vigermam on 21/12/2015 - 21:51

          Woz, again thanks for the detailed suggestion. This time I was very lucky, the first thing I do is get the spark plug out, and clean it helps to solve problem. Next time when dealing more expensive gear, I might leave it to more professional hands.

  • websterp on 21/12/2015 - 07:03
    +5

    "To know how to maintain a small petrol engine is not expected from everyone"

    But as something meant for home use, your trimmer should most definitely have come with a user manual. Before operating the engine, going through this and understanding the maintenance instructions "is expected from everyone" specially if you are not good with machines. A decent user manual would always have the standard operating practices, maintenance and basic troubleshooting instructions outlined. At this day and age it is hard to comprehend how some people would expect a device with moving parts and requiring consumables to work forever and if not claim warranty as it is the manufacture's fault. So you buy a brand new car and do not bother servicing and replacing worn out parts and when it stops on the middle of the road, it is the car company's fault right? (coz, To know how to maintain a small petrol engine is not expected from everyone).

    After reading the whole thread I doubt if you even knew the importance of using the correct 2T mix or even if you bothered to to put any 2T at all. I'm just speculating here but there wouldn't be a happy ending if you ran the engine without adding 2 stroke oil.

    • Charity on 21/12/2015 - 13:32

      lol "you mean i'm expected to pay for oilz too?!!"

      It actually sounds like an extraordinarily reliable product since OP can't destroy it! ☺ The Hilux of hedgetrimmers!

  • vigermam on 21/12/2015 - 21:24

    Guys, It's close to Holiday season now, I think all of you had a good time in here. Since this post still hot, and we may can discuss and clarify something.

    When it comes to small value consumable parts, any regulation?

    I got answer from ALDI when I asked "if the spark plug is broken after 3 month purchase, will it be a service issue?" The answer is "Yes". I understand 12 month is reasonable time to expect a consumable parts to fall. What about 11 month, 10 month? maybe 3 month? Is that totally depends on the store manager to say yes or no? If they told you NO, then you have to suck it up?

    Or, don't even think about it, too small to do anything, just consider bad luck?

    As usual,give all above comments a thumbs up!

    • terrys on 25/10/2016 - 14:18

      "When it comes to small value consumable parts, any regulation?".

      I'd say "reasonable expectations" should cover it. I haven't come across a small engine manual yet that doesn't give instructions for checking spark plugs. Considering there is a 17,000 V spark jumping across it every 0.8 seconds @ 3000 RPM it isn't going to last for ever. For Aldi to replace a spark plug because it was 'broken' was very considerate, as they are easy to break if taken out with the wrong spanners or dropped. I can't imagine an auto supply store doing anything other than laugh in much the same manner Stalin did just before he enslaved Eastern Europe if you had tried it there…

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