Hiya All,
Been with Spintel for almost 2 weeks now… for more than a week of that, I've been playing email and phone tag with their ahem customer service department… I will update if this matter is resolved in a satisfactory manner, but their FB page tells me I might be dreaming… Here are the speeds I'm sitting on on the tier 1 (12/1) NBN Fixed Wireless connection:
http://www.speedtest.net/my-result/4919666776
WE're currently 47 hours into a stage of, "the fault has been lodged and we'll get back to you within 24-48 hours…"so we shall see… But at this stage, if I can stop 1 fellow OZB from making the same mistake, my work is done.
Kinda thankful for month-to-month plans though.
UPDATE 17/12: I received a call from Spintel this afternoon, advising me that their wholesaler (Optus) has advised that this has been caused by network congestion and is expected to be fixed mid to late January 2016, I have requested a discount or free speed upgrade for the duration based on the fact that they are unable to provide me with the service I have paid for, they will apparently get back to me.
UPDATE 20/12: So, a quick update… No word back from SpinTel regarding a discount/upgrade for not being able to provide the agreed service, and I received an invoice for full tote odds last night- waited 20 minutes on the phone before requesting a call back to discuss.
No word back from my response to @SpinTel (Gina) on this site either, despite responding to their PM (and following up to ask for a response).
So, I guess my question now is, given that this issue is apparently due to network congestion, will resellers such as Skymesh and Internode have the same problem?
wow Thanks for this they are off my list of possible company to choose if tpg ever goes bad. then. though TPG has worked perfectly fine for me for over 6 months after iprimus told me to leave after me complaining about insane 300 pings making gaming impossible.