Has Anyone Had Bad Experiences with JB Hi-Fi Who Don't Keep Their Promises?

A4classic on 11/12/2015 - 12:59
Last edited 11/12/2015 - 13:30 by 1 other user

I purchased a Breville Scraper mixer on JB Hifi online and initially they advised that it was out of stock after a payment for an order was made while showing it was in stock. Then I got an email saying that they will stock more so I should expect soon. This morning they rang to come pickup the item so we went. Then they gave the item without the bonus items (promotional ice cream bowl and gingerbread house mould) which were included in the deal. We asked them and they advised us to contact the manufacturer. When we rang Breville they said it was in house redemption and we have to call JB Hifi HQ. I tried to find a contact number and no luck so far.

Thus among the manufacturer, Doncaster branch and JB Hifi HQ, how do I make them supply the bonus items?

I think it is unfair for us to call and convince them to fulfill the deal to obtain the items since it was part of the deal. It looks like 'while stocks last' for the bonus items which I don’t recall during the ad and ordering.

I learnt a lesson and in the future, should avoid dealing with this seller JB Hifi who don't respect or honor what they advertised.

Original deal link

Electrical & Electronics

Related Stores

JB Hi-Fi
JB Hi-Fi

Comments

  • digitalterrorist on 11/12/2015 - 13:03

    Maybe you should go back to the retailer. It's their problem to resolve. Doncaster cannot fob you off to the "manufacturer". Tell them you'll go to fair trading/VCAT.

  • ozhunter on 11/12/2015 - 13:39

    It looks like 'while stocks last' for the bonus items which I don’t recall during the ad and ordering.

    If they ran out, not much they could do. Either keep the mixer or ask for a refund.

  • spackbace on 11/12/2015 - 13:46

    Linked to the original deal thread on your post. Looking through that, many in the same position as you, getting directed back and forth. Has to be claimed through the store level, so up to you how far you push it.

    • A4classic on 11/12/2015 - 13:54
      -1

      I couldn't find the JB Hifi website deal as it's expired whist the ozbargain links still there. I am unsure if the OP is from JB Hifi.

      • spackbace on 11/12/2015 - 13:55

        No, he's not, it's purely a deal post on here. But I'm just saying you should have a read through the comments on there from other buyers

      • cloudy on 11/12/2015 - 14:46

        Ozbargain posts do not represent the retailer, so unless your order confirmation says you get these bonus items, it seems like it's not the fault of the retailer at all. You simply assumed u will get bonus items and unfortunately disappointed.

  • indium on 11/12/2015 - 13:52
    +1

    I think your gripe is fully with Breville and not JB as the items are supplied by Breville through their promotion and if they don't send enough stock to JB then what can JB do?

    Your best bet is to contact JB Doncaster and really insist that they notify you if more stock comes it.

    • A4classic on 11/12/2015 - 13:59

      Breville clearly told us that they can't do anything since it was in house redamption which I can see 'breville redamption' (brevillepromotion.com) in the OP's post. Also the order confirmation email doesn't show the bonus items and wonder JB Hifi online didn't include those originally.
      Anyway thanks for the advice.

      • indium on 11/12/2015 - 14:08
        +2

        What they can do is send out more of these promotion items to the stores. Do you think JB buy these promotion items from somewhere and then package them with the mixer?

        https://www.facebook.com/BrevilleAustralia/photos/a.10880617…

        It's clearly Brevilles fault and they are fobbing you off by saying that you need to redeem it in store which isn't possible because they haven't sent enough out to the stores.

  • try2bhelpful on 12/12/2015 - 00:12
    +1

    A lesson for all of us to screenshot whatever deal we are going to the store with and asking flat out what will be included when we order. I hope it works out for you.

  • A4classic on 12/12/2015 - 15:58

    Doncaster staff rang and advised that they would order the bonus items. Unsure how they are doing the business. Why not order at the beginning? Hope they come up with the items. Online buying may save some however it sometimes comes with hiccups as I learnt this time. Not much difference between major local sellers and eBay traders offshore I reckon.

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