Returns and Cancellation Policy of Harvey Norman Online

Amaris on 20/11/2015 - 13:34

Was looking at the cancellation / returns policy of Harvey Norman Online

Number 18 of this document says they have a 14 day change of mind returns policy http://www.harveynorman.com.au/terms-and-conditions/

This page says they don't normally accept change of mind returns http://www.harveynorman.com.au/customer-service/refund-polic…

Has anyone had experience with this?
What would happen if I order online, pick up in-store and then want to return the unopened item or if I order online and then request cancellation prior to pick up?

Online chat was not sure and promised to get back to me via email

Thanks

Electrical & Electronics

Related Stores

Harvey Norman
Harvey Norman

Comments

  • plmko on 20/11/2015 - 13:48

    Edit. nah you're right.

    • Amaris on 20/11/2015 - 14:39

      ??

  • npc on 20/11/2015 - 14:55
    +1

    There was no issues with cancelling online order prior to pick up from my experience.

  • TailsK on 20/11/2015 - 15:16
    +1

    I cancelled an online order (I don't remember if it was for pickup). The cancelled and refunded.

    • Forfiet on 23/11/2015 - 07:20

      same here….

    • Jjyy on 09/12/2018 - 08:31

      Hi how long did the refund take to go back into your bank account?

    • Jjyy on 09/12/2018 - 08:32

      Hi how long did it take for the refund to be paid back into your bank account?

  • eatwell365 on 20/11/2015 - 20:31
    +1

    For Harvey Norman online. invoice is only issued once goods are picked up.
    HN are franchise stores - some shops are better than others. I would like to think no problem for asking for refund.

  • Amaris on 22/11/2015 - 18:21

    Thanks

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