Shopping Express Sent Me The Wrong Item Should They Pay for Return Postage?

Rukiata on 17/11/2015 - 11:50
Last edited 28/11/2015 - 09:58

I could use with some help, I ordered a Razer Blackwidow Chroma RGB Gaming Keyboard….they sent me the cheaper, worse edition one which is Razer BlackWidow Tournament Edition Chroma, I have emailed them and they have said its the same item and same SKU!??? I took a picture of the SKU number and its different on the item they sent me.

no its not the same there is massive difference between the two and the fact one is cheaper then the other.
anyway I need some help should they pay for return fees? as it is their mistake they sent the wrong item I even have proof like pictures and stuff I sent them and tried to explain why its different then the one i ordered but im waiting for a reply at this moment

http://www.shoppingexpress.com.au/buy/open-box-sale-razer-bl…
Is what I ordered. RRP: $220+

http://www.shoppingexpress.com.au/buy/razer-blackwidow-tourn…
Is what they sent me. RRP: $170+

Update: I have sent the item back on the 20th. It is now the 28!! im still waiting for my refund. this is becoming very annoying

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Comments

  • RedHab on 17/11/2015 - 12:00

    How did you pay them? If via Credit Card or PayPal, lodge a dispute with your bank or PayPal.

  • Rukiata on 17/11/2015 - 12:03

    Paypal

  • spersephone on 17/11/2015 - 12:07
    +2

    Yes, they should pay for return postage. Practically, they will probably ask you to pay for packaging and sending it, but then provide a refund to you for this amount. It is their mistake, not yours. I have had to argue this point when a company sent me the wrong item - fair enough we make mistakes, but I wasn't accepting any financial responsibility for their error.

  • cypher67 on 17/11/2015 - 12:21
    +1

    Can I just point out you could have bought it for $35 cheaper from a different store such as Gamedude? Always check StaticIce before making individual item purchases.

    • Rukiata on 17/11/2015 - 12:21

      I did I had a coupon.. also i cant find Razer Blackwidow Chroma RGB Gaming Keyboard at gamedude

    • Rukiata on 17/11/2015 - 12:30

      I have already didnt help much.

  • fruit on 17/11/2015 - 13:19

    they sent me the cheaper, worse edition one which is Razer BlackWidow Tournament Edition Chroma

    They need to pay

  • spackbace on 17/11/2015 - 13:32
    +4

    https://www.paypal.com/au/webapps/mpp/returns

    Tell them the return will be paid by Paypal, choose a refund, buy something else? Or see if they'll help you with the price again on what you actually wanted?

    EDIT

    http://www.shoppingexpress.com.au/view/FAQ

    I received the wrong item, what should I do?
    You need to contact us and our relevant department will get in touch with you to schedule a return of the item. The return postage in this instance will be paid by us.

    I amend what I said earlier, push this down their throats until they cough up. It's right there on their own site saying they'll pay! Make them pay!

  • lolcoaster on 17/11/2015 - 14:28
    -1

    OP, please post a screenshot of the email confirming your purchase.

  • Store RepShoppingExpress @ Shopping Express on 17/11/2015 - 14:30
    +8

    Hi shadowrukia,

    I have checked with our support team and also check the photo you sent us.
    The sku on the photo:
    RZ03-01220100-R3M1

    the product you bought

    A google search will show this sku is Razer Blackwidow Chroma RGB Gaming Keyboard :
    https://www.google.com.au/?gws_rd=ssl#q=RZ03-01220100-R3M1

    So - We did sent you the correct item and CS team is replying base on what you provided.

    Can you please double check on your end?

    EDIT - Deeply apologize for the mistake, we checked the photo again and have indeed sent the wrong sku. CS team will contact you to arrange the item back. As for freight - this is our mistake so definitely we will reimbursed it.

    Regards
    SE

    • Rukiata on 17/11/2015 - 16:08

      Awesome thanks

    • [Deactivated] on 18/11/2015 - 11:07
      -1

      Talk about making a bad situation worse!

  • endotherm on 17/11/2015 - 15:12
    +1

    Paypal will pay for the return postage if you want to return it. https://www.paypal.com/au/webapps/mpp/returns

  • Rukiata on 26/11/2015 - 11:48

    still waiting for a refund… Its been couple days now =/

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