Qantas Inflight Entertainment System

El Cap on 16/11/2015 - 16:06
Last edited 16/11/2015 - 16:06

About two month ago, I flew Qantas Economy.

On the way back from Singapore to Brisbane, the in-flight system didn't work at all. Not just for me, for everyone at least in the Economy. (Later, I heard this is not a rare occurrence with Qantas.)

I thought we are paying to use that service. So, I have made an online complaint. The reply thanked me for bringing this into their attention so on.

So, I have replied and informed them that my interest is in getting back the money they charged me for the use of the entertainment system. Today I received this reply,
"I have reviewed your file and my response and having considered all the circumstances carefully, we feel that the action we took was appropriate on this occasion. While I appreciate you may be disappointed by this, regrettably there will be no further action"

I am wondering how to proceed and what any of you have done in similar situation.

Travel

Related Stores

Qantas
Qantas

Comments

  • UncommonName on 16/11/2015 - 16:15

    Let it go, its not that an important issue to pursue at all.

    • El Cap on 16/11/2015 - 16:19

      I guess. I wish there is an easy way to do something.

      • UncommonName on 16/11/2015 - 16:24
        +1

        You've done it already, by venting in a public forum. People will take note of that.

        Besides, economy class sucks anyway, so why pay Qantas's exorbitant price? This is why I only prefer Singapore/Malaysia Airlines, not too good to be pricey, not too bad to feel uncomfortable.

        Now move on.

        • El Cap on 16/11/2015 - 16:29

          I flew Qantas while back and had my frequent flyer points - I flew this time to add some more.

          Unfortunately, the points I had ran out before flying.

          I guess I was pissed about that, too (i.e. my stupidity).

          To hell with them, I'll be flying Singapore next time.

  • tomorrows_angel on 16/11/2015 - 17:33

    I recently had no use of the inflight system on a Singapore Air flight from Singapore to Sydney. The first 10 rows of economy weren't working. As we got off, they gave rows 1-9 a box of Australian chocolates to apologise. I was in row 10… they said they didn't realise ours wasn't working so no chocolates.

    It's annoying, but it happens.

  • arcticmonkey on 16/11/2015 - 17:51

    I have an extremely low opinion of Qantas customer service - I have absolutely no faith that they will resolve any issue in my favour so I usually fly Virgin for work trips now.

    A $100 gift voucher really would've been a nice gesture for you and it would've almost locked in another purchase. Instead they gave nothing. Very poor form.

    Is there an ombudsman you can complain to or any product review sites?

  • Randxyz123 on 16/11/2015 - 18:42

    That's weird last time my entertainment system didn't work I got a voucher (maybe because I have a status with them).

    However if you used these exact words

    So, I have replied and informed them that my interest is in getting back the money they charged me for the use of the entertainment system.

    What extra money did you pay?

    I'd try contacting their customer service number expressing your disappointment and seeing what happens. You might get a voucher out of it.

    • El Cap on 16/11/2015 - 20:15
      +1

      At first, I just informed them what happened. Then they replied to me saying that have contacted the technician etc…

      So, I informed them that my intension was to get back what ever they changed me for the use of those facilities. I actually think it if fair, and they should reimburse.

      I am not sure about your question about the extra money.

Login or Join to leave a comment
Login Join