[Resolved] Sold an Item Listed as Defective on eBay. Buyer Buys and Leaves Negative Feedback

skjaus2015 on 09/11/2015 - 16:07
Last edited 09/11/2015 - 18:15 by 1 other user

I listed an item (Electrical item) on eBbay as 'Not working / for spares'. I had clearly mentioned in the item description that I have not tested the item and do not know if it is working or not, so I am selling it as a not working or for spares only.

The buyer buys for cash and picked up the item and then leaves negative feedback.

It has affected my rating and consequently will have an impact on my future sales.
The buyer did not even bother to contact me and I would have easily refunded the small amount of $60 as I am not worried about the money but the credibility (I had 100% feedback rating before that)
I have contacted the buyer to review his feedback.
I am sure he won't retract.

Ozbargainers, any options for me to resolve this issue will be helpful.

Update : Guys my -ve feedback has been removed by Ebay. Took a clue from 'plmko' and 'nocure'. Called Ebay and explained. The guy was nice and removed my -ve feedback.
Thanks you guys for all your suggestions. You are great . So relaxed now !!

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Comments

  • happychild100 on 09/11/2015 - 16:20

    What was his text with the negative feedback? Ring evay maybe and see what they say maybe.

    • skjaus2015 on 09/11/2015 - 16:34

      His text says' Clearly sell faulty's &unethical, playing naive'.
      He is a smart guy. When he called from his mobile to pick up the item, his mobile number did not displayed .
      Otherwise I could have contacted him and see if he wants to setlle the issue.

  • ItsMeAgro on 09/11/2015 - 16:20

    Sorry mate, there are thousands of stories like this - I've never heard of the seller getting negative feedback retracted, no matter how unfair or ridiculous the situation.

    Years ago there were stories of how sellers had written requests from the buyer to retract their own negative feedback, but the seller still had to take ebay to court - no joke - to try and get it removed.

    I hope something's changed, but as far as I know, ebay has only gotten worse.

    Maybe you can sue the buyer for libel, or lost future sales revenue?

    • colblair on 09/11/2015 - 16:35
      +11

      eBay can retract unfair feedback - they'll be able to check your listing and see the reason they've left you negative feedback and will probably fix it up. I've had this happen numerous times.

      Also there's a 'feedback revision request' option you can use if the buyer is willing to revise the feedback.

      • ItsMeAgro on 09/11/2015 - 16:42

        Awesome, I had no idea they'd finally started dealing with unfair feedback.

        • colblair on 09/11/2015 - 16:44
          +1

          it does happen… but they still treat sellers like 2nd class citizens in comparison to buyers though

        • nismo on 09/11/2015 - 20:37
          +8

          I got paid by a store to remove Neutral Feedback last year.

          Yes I sold out, for cash :D

          It was $30 in case anyone is wondering.

    • nocure on 09/11/2015 - 16:38
      +2

      never heard of the seller getting negative feedback retracted, no matter how unfair or ridiculous the situation.

      I had received a neg on a item about 6 months ago, item was posted and received by the buyer within the estimated time frame then the neg appeared "slow delivery not happy". Rang eBay,they said I had to wait a few weeks and then I could request a review which I did and the neg got reversed and the buyer got blocked.

      http://pages.ebay.com.au/help/feedback/revision-request.html

      • ItsMeAgro on 09/11/2015 - 16:41

        Wow, had no idea they started doing this.

        Good they are finally addressing this, after all these years…

        • nocure on 09/11/2015 - 16:52

          I think the secret is sending at least one message to the buyer explaining the circumstances and then getting on the phone too eBay quick smart…I didn't realize back then that you could actually ring them as the phone number took some finding.

  • plmko on 09/11/2015 - 16:36
    +6

    The buyer buys for cash and picked up the item

    Let's be dodgy for a moment…buyer pays outside of Ebay/paypal, then there is no evidence they even paid and collected. Therefore you can B*tch 'n moan to Ebay how the buyer is non-paying and shouldn't be leaving feedback.

    • skjaus2015 on 09/11/2015 - 16:40
      +1

      May be this is the way to go !!
      Looks like I have to call the EBay call centre.

  • whooah1979 on 09/11/2015 - 16:47
    +2

    one neg isn't the end of the world. 100% is overrated. own it and move on.

    • nocure on 09/11/2015 - 16:55
      +5

      One neg had me looking for a bridge.

    • skjaus2015 on 09/11/2015 - 17:01
      +3

      Sorry I don't agree with your statement.
      It makes a huge difference to me personally.
      I prefer buying from sellers which have 100% rating.
      It gives a confidence.
      May be it just me.

      • whooah1979 on 09/11/2015 - 17:08
        +1

        dsr is a better indicator of seller performance than fb.

        look at this.
        http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&u…

        would you buy from a 99%?

        • nocure on 09/11/2015 - 17:20
          +4

          You can't compare a "mum and dad" seller trying to protect 100+ Positive feedback with large corporations selling 1000 items a week.

        • whooah1979 on 09/11/2015 - 17:34

          @nocure:

          this is why ebay has been moving away from fb as a seller performance indicator to dsr, defects and soon new standards in 2016.

    • yolohobo on 09/11/2015 - 17:21
      +3

      If a low feedback seller has some negative feedback, I just have a quick read of what's been said.

      9 times out of 10 it's just some pointless nonsense from an inexperienced buyer and I go ahead with my purchase.

      • skjaus2015 on 09/11/2015 - 18:18
        +1

        Yes, I have seen this couple of times.

    • berger on 09/11/2015 - 21:15

      I sell a very premium brand via eBay, and can guarantee my sales will be affected by 1 negative feedback. I do the best to maintain it, had close calls, and strangely it's always the dirt cheap items that an issue arises from.

  • whodidthat on 09/11/2015 - 17:41
    +2

    Click on "call me" get ebay to ring you: http://ocsnext.ebay.com.au/ocs/cusr?from_ocs=1&levelHierarch…

    Tell them you listed correctly, ask them to read the listing. Then tell them the negative is invalid and should be removed.

    If no luck, try again a couple of days later, and keep trying if you need to. It often depends who you get to speak to. You can also ask to speak to a supervisor.

  • whodidthat on 09/11/2015 - 17:44
    +2

    BTW, feedback and DSR's will not be counted towards performance come February.

    The "hit" then is on time delivery.
    Sellers will be accountable for delivery agents performance - which is so wrong.
    You don't need many "delivered late" to get hit bad.

    Complaints pouring in on that one!

    • BuyoTheCat on 09/11/2015 - 19:49
      +1

      Ebay is holding ME accountable for AusPost's delivery?!!!!

      AUSPOST?!

      • whodidthat on 09/11/2015 - 20:18
        +1

        Yes. Crazy, isn't it?

        • Gina Rinehart on 10/11/2015 - 13:34

          @whodidthat: It sounds like they have a good idea theoretically.. If you post an item within your stated handling time it should be no problem if you have tracking.

          Tracking is not available unless you use express or registered post.. so it's going to be more expensive to prove you sent it on time, otherwise you rely on Auspost to deliver it on time and the buyer to confirm it was delivered..

          I think what we'll see is delivery estimations simply go up, e.g. instead of setting handling time to 24 hours, sellers might change it to 48, and delivery window from 2-5 days to 2-7 days, just to cover their own asses.

          Surely something better could be thought of.

        • nismo on 10/11/2015 - 13:39
          -1

          @brezzo:

          I think it's either $1.50 or $2.50 to add tracking on top of ANY AusPost delivery service.

          For Stores I think it's money well spent.

          Doesn't the eParcel service have basic tracking? Meaning that AusPost can track?

        • whodidthat on 10/11/2015 - 13:56

          @brezzo: A good idea, in a way. But disadvantaged if not tracked.

          There is a lot of large letter packages sent these days (regardless of AP saying letters have dropped). Vast majority with no tracking.

        • whodidthat on 10/11/2015 - 13:57

          @nismo: Not true.

          Large letters can only add registered post labels. They're over $3.50 now aren't they?

        • whodidthat on 10/11/2015 - 14:00

          Apparently there is also a problem with the eParcel service.

          If the packages are not scanned at the initial point, there will be a delay in tracking initiating - maybe a day or two. If the sellers handling time is set to same day, or 1 day. They are at a disadvantage.

        • jason101 on 10/11/2015 - 23:48

          @brezzo:

          Tracking is available on pre-paid red satchels and via eBay's online postage label printing system (included in the price) if items are lodged at an Aussie Post outlet (not if lodged in a red box - which is ridiculous, you'd think they could still scan them in when they were received at the depot).

        • Gina Rinehart on 11/11/2015 - 00:19
          +1

          @jason101: Yeah, but my point is that not everyone posts via one of these methods with tracking/eParcel/etc. Sometimes I post a small item with a stamp or 2 since it's very thin/light, and then I can't track it at all, since I don't fancy paying however many dollars just to do that on a $5-10 item.

  • gimli on 09/11/2015 - 20:22

    Succeed

  • Wallyt99 on 09/11/2015 - 21:09
    -8

    I'm sorry but anyone who lists as 'untested' without a bloody good reason is dodgy. How hard is it to plug something in and increase the potential value 10fold?

    Saying its 'untested' is a common ploy to sucker in people to buy broken stuff.

    • airzone on 09/11/2015 - 21:20
      +2

      Buying something listed as 'Not working / for spares' indicates to me that it's broken and a potential source of spare parts. Which is why I would only pay 10% of what a tested working item might be.

    • skjaus2015 on 09/11/2015 - 22:12
      +8

      I am sorry to say you are not fully informed.
      For eg :Selling old electrical items (eg : vintage radios's) is fraught with risk. They carry potential electrical hazard and that' why they need a qualified electrician to test them.
      The item I was selling was an electrical guitar. To see if its working I needed a chord and an amplifier ( or find someone who has all of them !!). Its an additional expense and I did not want to spend money /time to see if it is working or not.
      So I listed as not-working /spares. Buyers luck !
      It is easy to say ' how hard it is to plug something…..' . Not everything mate!!

      • EnALup on 09/11/2015 - 22:17
        +1

        Glad it was sorted by eBay in your favour.

    • Chef-Johnson on 11/11/2015 - 12:54

      i kind of agree, find out if it works, it's not hard.

  • Dack Smith on 10/11/2015 - 09:50

    Good result.

    The buyer was just a typical eBay troll whose lives revolve around the joys of negative feedback.

    I think that negative feedback should be disabled as an option for buyers with feedback rating of under 200

    • nismo on 10/11/2015 - 10:21
      +2

      200 is a bit extreme… Your idea is flawed.

      Username (74)
      100.0% positive feedback
      Member since 2004
      Location:AUSTRALIA

      According to your idea, I won't be able to give negative feedback, until I've been on eBay for about 30 years..

      I don't recall ever giving negative feedback to anyone in my 11 years eBay-ing. But according to you I'm not worthy, what a joke.

    • OYC on 10/11/2015 - 13:37

      what is rating 200 mean?
      200 transactions?

      • nismo on 10/11/2015 - 13:54

        Pretty sure it's the amount of Feedback you have received (as a Buyer?)

  • pufffdragon on 10/11/2015 - 15:47
    +3

    I find Ebay a breeding ground for idiots. People just don't read (or can't read) the description provided. I got to the point where I was using a big bright red bold text, larger than normal, describing things that were faulty, and people STILL don't read it!

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