Faulty FujiXerox CM225FW from Inkman

Lwowjam on 03/11/2015 - 15:49

Hi All,

Firstly I beg your understanding for my poor English :-)
This is my first article to post to oz community.

I ordered a FujiXerox CM225FW from Inkman on 16th October.
And I received it 19th.

I was very busy, so I couldn't open/check it on the day.

I opened the box and tried to set it up on 22nd Oct.
But touch panel on the printer doesn't work properly. So I couldn't finish to set it up.
(The printer is still as new, never print yet, all the toner is still new in the printer and printing counter is zero.)
Then contact Inkman via the online chat.

The Inkman support team said, I need to contact FujiXerox to replace the printer. And they can't do anything for this printer.
I think if happen something when I use the printer, of course I need to contact the manufacturer, but this case is different.
I've got faulty item from the seller. But the support person said, they can't do anything.
Does it make sense?

Thanks for reading my bad experience.

And another problem here. I contacted to FujiXerox on the same day, 22 Oct.
Then I've got the case number for it. And the person said, they will send replacement within 5 working days.
But still nothing happened yet.

I can't use new printer roughly for two weeks already and I don't want to wait anymore.
So if possible I want to buy another printer from local shop, and I will ask the refund the faulty one.

If Inkman denied the refund, what can I do for this problem?
Can I ask mediation to somewhere for this kind of issue? (eg, fair trading?)

Computing

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Comments

  • supnigs super skids on 03/11/2015 - 16:46

    Raise a dispute when paying by PayPal or credit card.

    • wowjam on 03/11/2015 - 17:04

      @dtnvong
      Thanks for your reply. I used credit card. Inkmand doesn't provide an option for Paypal.

      Today I contacted FujiXerox again, then they said, they will follow it up and will call me tomorrow morning.
      I'm not sure they will call me tomorrow, if they don't do, I will ask to my credit card company what they can do.

  • iratepirate on 03/11/2015 - 20:22

    By law you are entitled to a refund or replacement - your choice. Call inkman again, be firm but nice and tell them you want a refund. If they won't then make a charge back on your credit card through your bank and return the printer.

  • wowjam on 06/11/2015 - 16:00

    Thanks for all comments.
    I contacted Inkman several times, they said the same things all the time.
    They will not refund or replace. They ask me to contact Fujixerox and ask the replacement from them.

    Please careful work with them and consider to buy printer from other seller.

    And I contacted Fujixerox two weeks ago, and called over five times, but still nothing happened from Fujixerox.

    I spent $315.90 but faulty printer is in my hand.
    And just called to my credit card company. I hope that I can refund the money as soon as possible. As I get the money, I will go to local Officeworks.

  • hongd on 11/12/2015 - 16:23

    scared me. was considering to buy the same.
    blacklist it.

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