Hi all,
I recently received an unsolicited package addressed to me from an overseas seller.
I believe the seller has messed up with a prior order cancellation and thus still sent the item to me despite the cancelled order and refund. I have advised them in writing to organise to have the item collected from a nominated address within a month so that the item can be returned to them.
However, the seller has requested me to return the item via registered post (they will reimburse me the costs afterwards). As the item in the package contains a lithium ion battery, AusPost did not accept the package. Just wondering if there are other options available and / or whether I should just request the seller to organise the shipping themselves.
PS: they have also offered to sell me the item without any discount, but I no longer have need for the item, which is why I am not inclined to take up that offer.
UPDATED 29th Oct 2pm
After I have reiterated that they would need to collect the item from the nominated address, they are still trying to ask me to return it via AusPost.
See following for email exchange (newest on top):
Date: Wed, 28 Oct 2015 18:07:09 -0700
Hello,
Attached the picture, DHL tracking number shows that you received the package yesterday already.
Come on, please be a reasonable customer, and customers from Australia really have good reputation here.
If you don't want that phone, please send it back to us. we'll be in charge of the returning Shipping fee. This shipping link is found for you: >http://auspost.com.au/track/track.html
Attached the return address, about the shipping, please pay attention to the following:
1. Send back the item WITH the original box, cables & charger, all the accessories.
2. Choose the cheapest regular airmail with tracking number ( NO DHL, NO UPS or other fast shipping, as it's very hard for us to do the clearance in HK >custom( not as easy as your country) and it will take 2 weeks or even longer to plus the high tax ).
3. Please print the attached authorized paper out and fill in the information ( ORDER NUMBER & the problems),
4. Pack the item carefully with bubble and make sure it won’t be damaged during the shipping, declare the package as "Gift " and low values if you can.
5. Inform us the tracking numbers after you send and we will inform you when it arrives.
thank you
(staff name)
2 more tips:) : remember to add the order number into the package. After you return, please email us, and pack it well with good bubbles especially the tablets and phone, ( Before return us, remember to remove your sd card or TF card)
Date: Thu, 29 Oct 2015 08:37:53 +1000
Hi,
As mentioned in my original email, please make arrangement to have the item collected during business hours by courier service at your cost prior to 28th November 2015.
The item will be available for collection from this address: "nominated address" at the reception desk during business hours Monday to Friday.
Please also notify me 48 hours in advance before the courier's arrival to ensure that the package is available at the said address.
The item will be disposed of as unsolicited goods at my discretion as per outlined by the Australian Consumer Law after 28th November 2015.
Please be aware that a copy of this email would be backed up for future reference.
Kind Regards
(My name)
Date: Wed, 28 Oct 2015 04:14:36 -0700
Hello,
Glad to know that you received your package. even if it has been cancelled, and the total amount has been refunded to you on 15th October, but our co-worker made a mistake, the phone still arrived to you.
Would you like to pay the money back to us? our co-worker would lose her job if we can't get money back. :(
Special link to pay: (link for payment)
Please ignore the picture of the special link.
Sure, if you don't want that, we may send you return address to send it back, and we'll be in charge of the returning Shipping fee.
Hope you'll be the best model we can learn from. :)
Wish you and your family have a nice day!
Best regards,
(staff name)
Date: Wed, 28 Oct 2015 16:36:26 +1000
Hi there,
I have just received the "item" from this order without the tempered glass protector even the order should have been cancelled.
The item is considered as unsolicited goods as the original order had been cancelled.
Please make arrangement to have the item collected during business hours by courier service from "nominated address" at your cost prior to 28th November. >Please advise me prior to the arrival of the courier company so that the item can be picked up from the reception desk.
The item will be disposed of as unsolicited goods at my discretion as per outlined by the Australian Consumer Law after 28th November.
Please also be aware that a copy of this email would be backed up for future reference.
Without prejudice
(my name)
Yeah right…Ball's in their court,you don't need to spend anymore time, effort or money on fixing their error.