Legal Rights on Faulty Product under Warranty

teasatotalling on 23/10/2015 - 18:37

I bought a coffee machine from Kogan which is faulty under warranty.
They don't sell it or an alternative anymore, so they offered me a store credit to its invoice value.
At the end of day, I just want a coffee machine.
Is a store credit sufficient under law or am I entitled to a refund?

General Discussion

Comments

  • loulou1 on 23/10/2015 - 18:41

    You are entitled to refund, repair or replacement. Refund means your money back, not store credit.

  • teasatotalling on 23/10/2015 - 18:47

    Thanks for your reply.
    I will request a refund

  • spackbace on 23/10/2015 - 19:37

    Uh oh, don't tell this guy

  • PurchaseAnxiety on 23/10/2015 - 21:29

    Yep, they won't mention a refund to you, but if you ask them, they should do it no questions asked.

  • hypie on 23/10/2015 - 21:46

    Is Kogan covered under Australian Consumer Laws? I thought imported items are excluded from ACL?

    • teasatotalling on 24/10/2015 - 05:36

      It's their own branded product.

    • SirFlibbled on 09/11/2015 - 16:22

      I'd argue that they are covered by Kogan under the ACL. Kogan's Australian website is the means in which the product is sold. They don't have a Kogan HK website which is separate. This means that they are specifically targetting Australians and intermixing Kogan AU product with Kogan HK product. Effectively, Kogan AU is acting as a selling agent for Kogan HK.

  • Charity on 24/10/2015 - 06:56
    -1

    Why is there so much hate on this site for Kogan?

    From my dealings they seems no worse, or better, than 95% of companies.

    Compared with Horrible Norman and Tricky Dicky, Kogan are the good guys. lol

  • teasatotalling on 08/11/2015 - 18:41

    Got the full refund. No hassles.
    Surprised how quickly Kogan approved it & provided the refund - within 10 days of the complaint the money was in my bank account

Login or Join to leave a comment
Login Join