Has Anyone Been Able to Get Hotels.com to Price Match Itself?

I booked a hotel in Thailand a few months ago on Hotels.com for $935 for the week. They have a sale on at the moment and the same hotel room for the same period is not $776.

The price match guarantee says "If you find on exactly the same stay elsewhere, we'll match it or you can cancel the booking without a penalty".

I'll have a look tonight to see if other sites are charging a similar rate, but if not, has anyone ever tried to get them to refund the difference if the price drops? I'm thinking they'll claim that the cheaper room isn't 'elsewhere' and wont do it.

But it never hurts to ask.

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Comments

  • Hotels.com usually don't charge cancellation fees, so one option is to cancel your old booking and book with the new price. I have done this before, but I can't remember which hotels website I used.

    • Yeah this rate was a no-cancellation rate paid in full.

  • I'm not sure how it works with no-cancellation one - best to check with them. I'd be interested to know this myslef.

  • +7

    Called them and they cancelled the booking for me.

    So I got to save $150 and now that my Pricepal account is Founder thanks to the Ozb offer a few weeks ago, 5.2% cashback :)

    $200 more for booze and ladyboys!

  • Another option, is to use a VPN and change your location at I find that other countries, often have cheaper prices

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