Can't Log into 28 Degrees Account from Android Devices

LNunks on 13/10/2015 - 08:59
Last edited 13/10/2015 - 09:43 by 1 other user

Hi all

I am not able to log onto my 28degrees account from android devices…smart phone and tablet.
I can do so from my laptop at home,but it is a problem when i am traveling.
It keeps saying that i have incorrect password etc

Is there anything I can do to correct this.
Thanks.

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• 

  purplelady on 13/10/2015 - 09:08

  I haven't tried logging in through my mobile, but are you travelling now? if not, it's faster if you call their customer service up.

  • 

    Nunks on 13/10/2015 - 09:56

    Not traveling at the moment, but will be soon. It is just annoying when you are overseas and want to check transactions etc. It must be an android problem as my daughter cannot login from hers either.

    • 

      purplelady on 13/10/2015 - 11:31

      yeah better call them up to fix it. Surely they can make it compatible to android

• 

  kerfuffle on 13/10/2015 - 18:10

  Logged into my 28 Degrees account earlier in the day using a HTC One M8 (stock) and Chrome. Is this across all browsers on your phone and tablet?

  • 

    Nunks on 13/10/2015 - 18:15

    Yes, it is both. Samsung products.Happened on my old S2 and now on S5. Will have to call them.

• 

  wildbill on 14/10/2015 - 08:28

  Had a similar problem with a Sony tablet.
  Problem was that it always put a capital letter on my user name.
  When I worked out how to use the lower case it fixed the problem.
  Bit slow of me I know - maybe this is happening to you??

  • 

    Nunks on 14/10/2015 - 10:32

    +1

    Thanks for the replies.
    I called the centre and they said it is operating system I have been using.Recommend using google chrome and it worked…yay!