Hi, Hitting the point straight. I brought S6 edge from goodguys Ebay in month of July. Now the earphones that came with the phone were gd and i use them daily? Today the left speaker stopped working? can i go and ask them to replace it with new? Or should i buy a new once….i remember they only have warraty for 6 months on accessorizes…any thoughts?
Sorry, my first….will have to learn from mistakes :(
i remember they only have warraty for 6 months on accessorizes
Just ignore it and read this: https://www.accc.gov.au/publications/consumer-guarantees-rep…
As the manufacturer has NO obligation to provide headphones to you with the device, they are within their legal rights to warrant them for only 6 months and as they are not integral to the operation of the device they are also in their rights to limit the warranty to 6m.
I have had this very argument with a manufacturer and took it to the ACCC and the above was the response i got from them
So sadly, they can say 6m on accessories and sadly you have to accept it.
You can almost certainly say they're part of the phone package/come with the phone/should last as long as the phone. As above ignore whatever ridiculous things the seller says and read the ACCC flyer.
You bought a phone in the future? Do you own a DeLorean?
Haha
Another one of those threads… Have you thought to call and ask The Good Guys first?
Wait a sec you bought it in July right and you said it yourself
i remember they only have warraty for 6 months on accessories
It's now October?
Just take it to a good guys store and show them or better still take it to a Samsung store if you are in Melbourne or Sydney.
Sorry guys, made too many mistakes on my first post. Will follow up with samsung store and will update the topic with their response.
jump onto samsung facebook and send them a PM, they will send a new one and pay for shipping for u to return the broken ones
Update- Samsung has got the stock back and ready to replace my earphones. Thanks for help
Is this how you "introduce yourself" ?