CheapOair Failed to Refund - Advice Needed

LoCure on 10/09/2015 - 07:56
Last edited 10/09/2015 - 11:03

Hi,

Hope someone can enlight me what l can do next, long story short, l booked a flight via CheapOair and paid via AMEX credit card but cancel it within an hour due to leave conflict. I received email from them this is being done http://postimg.org/image/faq22h923/.

From bank statement, they only refund me $6.52, l called them numerous time and all they said was refund has being done, l need to contact the bank to sort out. So l've also raised a dispute with the bank which they came back saying they were not able to investigate "Under AMEX guidelines, we cannot interfere in an agreement between you and a merchant where you have agreed to the merchants terms and conditions". Now l am left stranded.
Can anyone suggest what l can do next

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Comments

  • charzy on 10/09/2015 - 08:19

    http://www.cheapoair.com/Portals/2/TermsConditions/terms.htm…

    Line 2 should answer your question.

  • LoCure on 10/09/2015 - 08:34
    +1

    You can cancel within 4hours of booking this is the email l received of the reservation:

    Customer Support
    Booking Number: 28781379
    If you have questions about your reservation, please use our Customer Assistance Form and we will respond within 24 hours.

    For immediate assistance please call:
    To make changes to your ticketed reservation – 02-8074-9565
    Customer Service – 02-8074-9565

    Charge Authorization, Your Electronic Signature Copy
    I, xxx agree to pay a total amount of $ 585.01 (Credit Card Number: ********)for the above confirmed itinerary. I have confirmed the dates, times of the flight departures and names of travelers are accurate. I have read the Terms and Conditions and I understand that:
    -Fares are not guaranteed until ticketed..
    -Most fares and taxes, are non-refundable and service fee is non-refundable, the tickets are non-transferable and name changes on the tickets are not permitted.
    -All government taxes and CheapOair’s service fees are included in the total amount charged.

    -Free cancellations are permitted, if requested within four (4) hours from the time of purchase.

    -Tickets may be cancelled within 24 hours from the time of purchase for a small fee.
    -Date and routing changes will be subject to the airlines penalties, fare difference and our service fees.
    -I understand this is to serve as my legal signature.

  • Paul Atreides on 10/09/2015 - 08:54

    how long ago was this cancelled

  • LoCure on 10/09/2015 - 09:39

    dupe

  • HYX on 10/09/2015 - 10:59

    Looks like they missed the zeros at the end when refunding…

  • v2 on 11/09/2015 - 11:32

    OP - did you manage to find the issue/get the full refund?

  • misterpotatomato on 11/09/2015 - 11:41

    What is your bank and how do they know you entered an agreement?

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