We always buy the coffee pods from the nespresso shop, and use the member card, and get the free coffee's every visit etc etc. No discount or anything - just they always ask for the card and I hand it over. They are tracking the coffee purchase obviously. I cant say I am a massive purchaser, as we have our main built in coffee machine. Average usage not even 1 strip every 2 weeks or so.
Anyway, our nespresso machine busted a few months ago - I chucked it in the bin as I stuffed it more by trying to fix it.
Yesterday they called me and asked why I have not bought any coffee for over 2 months. I told them the story and they said if I buy 5 sleeves of coffee (about $36 bucks), then would send me a new machine for free (a good one worth $299 - they say - Delonghi umilk). Today, a nice new machine was delivered - better than our old one.
I suspect it is a bit like the apple store - they want you to keep using their machine so you don't go over to the opposition - so they subsidise replacements (My wife has dropped 2 in the toilet and one in the sink over time - note - that is Iphones, not Coffee machines).
We always buy 5 sticks at a time so this is definitely a free machine - and no delivery charges either.
Plus, they provided 2 recycling bags, if we take them in, you get more free stuff…..
It pays to belong to that club. Im not saying this is a bargain, just if you are a nespresso machine user - join the club….
Cheers.
Did you join online or in-store?
Do they ever have any sales?