Didn't Receive VIC Drivers Licence, Asked to Pay Again!

Lb-t on 18/08/2015 - 20:29
Last edited 19/08/2015 - 09:15 by 1 other user

My girlfriend recently had been promoted from a Green P plater to a full license and had promptly paid the cost to upgrade to the full license. Of course, expecting that the license would not arrive any time soon after the payment, she had continued to use the "paper" license that was attached with the notice informing her of her graduation to a full license as a temporary license.

Now, 2 months have passed and her "paper" license is about to expire, so I asked her to call VicRoads to ask them when her license will arrive, or if there had been any issues with sending out the license. They stated that they had sent out the license ages ago and she should have received it by now, and therefore, because she's asking for a replacement, she's being forced to pay a replacement fee of $22.60.

Is this even fair? Considering that a driver's license technically does contribute to some point factor of identification and they didn't even bother to send it through registered/signature on receipt, and now she's going to lose an additional $22.60 for something that she paid on time and has not received.

Does anyone know how she should go about this issue? Or, is it even worthwhile to do something about it? I personally think it's pretty BS that this has happened.

Thanks all!

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• 

  rambutann on 18/08/2015 - 21:06

  +1

  No, I would argue it but it is the government so you will always lose.

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  ozhunter on 18/08/2015 - 21:14

  Congratulations on her promotion lol. It's an unfortunate situation, and probably not worth the time nor effort, but didn't you think waiting 2 months for it to arrive is too long?

  • 

    b-t on 18/08/2015 - 22:09

    I'll say thanks on her behalf :)

    Yes I did think that too but there has been some people that have said it takes around 6-8 weeks to receive their license. I just assumed that they were being slack lol

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  Syd Bargain Girl on 18/08/2015 - 22:09

  +1

  It's a bit worrying that her id is out there somewhere - along the lines of being subject to fraud, identity theft…

  I would query why they didn't send it registered post. But they could just say why didn't you advise within 2 weeks that it was never received, why did you wait 2 months?

  Here in NSW there are only a few RMS offices left where you can get your photo and licence over the counter, when mine is up for renewal I will be going to one of them, rather than waiting for the licence to come in the mail.

  • 

    b-t on 18/08/2015 - 22:12

    Exactly what I thought! I would have urged her to do it over the counter but the only way to receive it here in VIC is via mail. Which therefore makes no sense that it doesn't come in through registered…

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  [Deactivated] on 18/08/2015 - 22:10

  Shouldn't it have come via registered post as it is an "Identification Document"?

  You might want to advise your girlfriend also to check her credit record for any unusual activity.

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  Randxyz123 on 18/08/2015 - 22:43

  I'd call back and ask for the manager explain what happened and that you'll do a stat dec saying you never got it and you're worried it was stolen. Ask for the fee to be waived.

  Try and also work out from Vic roads if it was returned to them if it was delivered to the wrong address?

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  Davo1111 on 19/08/2015 - 00:57

  +1

  I'd call up again and kick up a stink. Don't say the word "lost". Say it's yet to arrive and my paper license is expiring.

  • 

    Davo1111 on 19/08/2015 - 08:23

    Also, is your GF international?

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  Baysew on 19/08/2015 - 09:10

  Just pay for the replacement.
  Surely your time and GF is worth more than $22.60.

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  xyron on 19/08/2015 - 11:35

  +1

  why the hell did you wait two months to enquire as to the whereabouts of the licence? should have been on them within 2 weeks, would have made it much harder for them to maintain their "you lost it and need a replacement" argument.