Hi,
Long time lurker, first time poster.
I need some assistance with a suit ($400) that I bought from a tailor 2 weeks ago. I was advised at the time of purchase by owner/wife that it was a half canvas construction. I have since found out that it is not a half canvas suit, by comparing it to other suits that I do own that are half canvas. I questioned the manufacturer to confirm my findings. Yesterday I returned to the store to seek a refund and was yelled/sweared at out of the store by the owner and was told that the manufacturer was wrong and that it was half canvas. I spoke to another sales assistant later on the same day to be advised that it was probably due to miscommunication and that I should come by later on, to seek a refund.
I went by the store today, to speak to the son of the owner. He advised me that it was never stated it was half canvas when I first made my purchase (he wasn't there at time of sale, him somehow making a call to advise said owner/wife of what the construction is, was told on the spot at time of sale it was, without an obvious thought process or call that I saw), yet the day before I was told by the owner and wife that it was. I don't like to be this petty and particular but I appreciate the difference/quality and feel like I was misinformed in which I made my purchase.
What can I do and would I have much luck in resolution by going to CAV/VCAT?
Thanks for any help :)
"is it a half canvas suit?"
"yes"
is that how it went?
was it clear to them what you wanted. given the miscommunication point you make, does that mean language barrier? can you say more about the conversation about the half canvas please. we cant give you a useful answer otherwise.