Warning for Whoever Took up The NY Times 8 Week Unlimited Offer and Chose to Extend for a Further 8 Weeks

Hi Everyone not sure if this in the right area,

In relation to the offer that was listed at: https://www.ozbargain.com.au/node/190869

This was 8 weeks for free with an offer within the sign up to further extend this by a further 8 weeks for only 99c.

I emailed them to confirm something as I was charged $1US straight away.

The response I got from them was:

"Thank you for contacting NYTimes.com. We apologize for any inconvenience you have experienced, we understand your concern, and we would be happy to help.

In response to your inquiry, our records indicate that there is currently an active Web + Smartphone subscription associated with the account for the email address you have provided. This subscription was purchased on 08/02/15 at a rate of $1.00 for the first 8 weeks and $16.00 every four weeks thereafter."

So somehow the 8 week trial for free then a further 8 weeks suddenly vanished.

So I signed up under a different email address for the 8 weeks free only. But also before I finished signing up I took screenshots of the "additional" offer that was given to me. I have now not heard back from them for over one week.

On requesting to cancel the subscription I am now getting a run around.

The initial email had "f you did not authorize this purchase, someone has registered using your email address. Please forward this email to [email protected] and write “cancel [email protected]” in the subject line."

On sending to this email address I subsequently received the following response to call them in the USA!

"Thank you for contacting The New York Times.

We’re sorry to see that you’re considering canceling your digital subscription. An Account Management Specialist will need to speak with you to assist with your request. We hope you’ll reconsider and accept our offer to continue your digital subscription and save 50% off for the next 26 weeks.

Please call us at 1-877-698-5635 to reach a member of our Account Management Team. We are available to assist you from 7:30 a.m. to 9 p.m. Monday-Friday or 7:30 a.m. to 5 p.m. Saturday & Sunday (ET). Please reference this email when speaking with our Account Management team.

For your convenience in contacting us by telephone we offer the AT&T USADirect® international calling service. Simply dial the AT&T USADirect® access number for the country you are calling from and then follow the voice prompts. To obtain your access number please use the following link for the AT&T USADirect® Web site: 'http://www.att.com/esupport/traveler.jsp'. Generally, here's how USA Direct works, first, get an outside line or dial tone, then:

1. Dial the USADirect® access number of the country you’re calling from.
2. At the voice prompt, to call The New York Times in the United States, Dial: 877 + 6985635.

Please email us at [email protected] and provide your phone number and the best time to call you (including time zone). A member of our Account Management team will contact you to validate and process your request."

So anyone that took up the offer of "extending a further 8 weeks be cautious as the system changed the offer" and they are not replying to my screen shots sent over a week ago.