SMH - Most banks will waive annual credit card fees -- but only if you ask

So following my thread on Credit cards, there's an interesting tid bit I read on SMH

http://www.smh.com.au/money/borrowing/want-zero-card-fees-al…

"Anyone with a premium credit card could, by just spending five minutes on the phone with their card provider, save a couple of hundred dollars a year."

Six consumers with cards from a variety of providers threatened to close their accounts if they did not get their fees waived or reduced.

Of the six shadow shoppers, four were offered sweeteners. A NAB rewards card-holder implied he was going to cancel the card and switch providers. NAB waived his $200 annual fee for 12 months.


Annual spend is $18,000, rewards $88

The typical annual spend on all types of credit cards is about $18,000. On this spend, the average rewards card delivers just $88 in value each year, the analysis shows.

One in five cards have such high fees and low value in rewards that the average spender will not earn enough in rewards value each year to outweigh the cost of the annual fee.

Lamont says rewards cards are marketed as delivering huge benefits, such as international flights and luxury hotel stays, but card-holders would need to be spending huge amounts receive these rewards.

With one rewards card, the card-holder would have to spend $64,000 a year to earn enough points to receive a $100 gift card, Lamont says.

She says card-holders should not be fooled by how many points each dollar of spending on the card earns.

Lamont says it is all about how the card issuer values its points and how many points need to be redeemed to get the reward.

For example, 50,000 points gives the card-holder 7.2 return flights from Sydney to Melbourne, but just 1.3 return flights on another card.

She says consumers should look for rewards cards aligned to an airline's frequent flyer points' scheme as they tend to deliver the best bang for the consumer's buck.

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The Sydney Morning Herald
The Sydney Morning Herald

Comments

  • Yes, I tried it earlier this year and they waived my annual card fee. I called them when I saw the annual fee appeared on the monthly statement.

  • +1

    ANZ didn't want to waive mine. Platinum card.

  • +2

    ANZ didn't waive mine. Black card.

  • +16

    Amex gold charge card used to waive mine year in year out if I called up a month before it was due.
    Eventually I got some guy who was having a bad day. I said my usual "I'm thinking of cancelling the card because the annual fee is too high" and he said no problem, type type type, I've cancelled it for you. Thank-you. Hang up.

    • +1

      haha that's funny. He was probably having a good day coz trolled u

    • +1

      You were probably the 50th customer calling to 'cancel' that day, he called your bluff.

      • I'm sure that is so.
        I had decided a few years earlier to cancel legitimately because of the high fee, but was persuaded to stay with no fee. So I wasn't actually that put out, but I did expect them to waive it.

        • Oh, and one year they gave me a night at a hotel in the city because "their policy had changed" and they didn't waive fees anymore.

      • Seems like fees = cancel or no fees = stay. Not really a bluff I guess. Consumers are just looking for the better deal.

  • +3

    BS article

    SMH, i call BS!!! probably 10% success rate

  • Scrimshaw.

    Like all Journalists they skip parts that dont make the story interesting. Taking everything they write without assessing it, is like believing a Politician. Why do you think Journalism rates around the same as Politicians on the public trust scales.

    Banks waive the fees if they they think they can make more from you in other ways. Like if you have a loan or other accounts, or you make a lot of transactions so they get it from the trader you buy from.

    Since you dont have any Credit Card history, it doesnt give them that to work on. You will probably save the first year with a introductory fee waiver, after that its anyones guess

  • +1

    ANZ didn't waive mine despite being with them for 10 years and lots of spend. So I cancelled and thankfully the Citibank free for life offer came around.

  • +1

    LOL. It's like people on Ozbargain saying bank will waive annual fee for their loan if they ask.

    • +1

      I'm sure there are examples of this. I can imagine if you are paying a big bank standard variable they will happily waive your annual to keep you from moving to a rate 0.7% lower.

      • +2

        There will always be an example of this but like the SMH article, what the success rate of asking is we will never know. Of course it doesn't hurt to try but putting it as a fact that it will happen like the article did isn't right.

        You would think bank will lower their % rate to keep their business but they don't. They're happily letting go of customer for rate as low as 0.05% differences.

        • +2

          0.05% is probably them calling the bluff. With application fees, mortgage stamp duty etc it would be touch and go whether it would be worthwhile, and next interest rate change your new lender might easily be 0.05% behind your old one.
          That said, I definitely agree with you. The newspaper articles are written for some sub-moronic reader who has never contemplated saving money might be useful.
          Today, for example, there is a headline "save $1000 off your power bill". I didn't read it after seeing the pull quote was "people should shop around for their power like they do their insurance". You don't say!

        • @mskeggs: I have customer gone from one bank charging 4.15% to 4.09% lol….

          Explain that it's not worth the move but what can I do :)

        • @mskeggs: Re your last point. What happens if my yearly power bill is $1500 ? Can i still save $1000 ????????

  • We went through a similar experience a couple of years ago. I had a credit card with NAB and my man with another bank (forget which). The NAB tried to increase the cost of the card and I told them I was cancelling. They tapped on their computer and said I was a share holder so I could get the card for no cost including the Qantas points. (Something they don't exactly go out of their way to publicize).

    Man rang his bank and told them he was considering cancelling his card, they weren't interested in dealing so we cancelled his card and he is an extension on mine. We now have Platinum Visa and American Express. We pay off at the end of each month so cards are no cost to us.

    The best approach is to look at what relationships you have with the Bank. Do you have house loans, are you a shareholder, do you have a reasonable amount of money in the bank? If they consider you a "value" customer you are likely to get more traction. (BTW the cancelling threat can get you better deals with other groups as well, e.g. Telecommunication companies, etc)

  • At CBA when I called about my bills and to request a few waiver they put me on to some snarky old person (wasn't rude, just condescending tone). Denied the fee waiver and kept talking down to me repeatedly explaining which year the fee covers when my call was obviously not about that.

    Few weeks later I called to cancel, they put me onto the cancellations department which I think is staffed with sweet unicorns and fluffy rabbits. Got a refund plus a number of other goodies as well.

    The credit card is only for emergencies and is seldom used. Has been my main transaction/salary account for awhile though.

  • Sadly, the best chance you have of getting a better deal is to go straight to the cancellation department. I never understood why organisations are so blase about their existing customers that they give better deals to those coming in and those so annoyed they want out. It costs them less to feed and water their existing customers, but I suppose, they hope apathy will keep people in place.

    • Probably like all insurance companies, deny all claims unless proven otherwise. There's a good chance the customer will give up.

      • +1

        Yeah, just had a hot water service burst on my property. House insurance said that the replacement isn't covered and the excess, and loss of no claims bonus, means it isn't worth covering any of the damage done to anything else. Will be shopping all my house/car insurance around come next time. The only insurance we have found that is of any use is my Pet insurance for my cat. Petplan have been pretty good about covering my claims; up to now anyway.

  • It seems to depend highly on what person you get at customer service at the cancellation department. If it doesnt work the first time try again later.

    • Except they usually write on your file that you've already threatened to quit. If you keep on not acting on it I'd imagine they start taking you less seriously.

  • Thanks for sharing this article. Very interesting!

  • ANZ waived the annual fee AND the rewards fee for my Qantas Black.

    I used the SecureMail function from ANZ Online banking to request the waiver.

  • I just tried to get my amex platinum edge card fee waived with no luck at all.. she was more then happy to cancel it.. or put me on a no fee card.. Anyone had luck with their amex platium edge?

    Also when cancelling has anyone transfered their points somewhere? if so where?

  • +1

    I've always had good luck with Citibank. When I had their Clear Platinum credit card, I've always called them up a month before the annual fee was due and asked to cancel the card; they just put me through to their customer retention team and they waive the annual fee. After being on the Clear Platinum for a few years, and getting the annual fee waived every year, I asked to upgrade my card to the Signature but I want it to be fee-free for life (this was when their Family & Friends free for life promo was on last year) - they not only upgraded my card and gave me fee-free for life, they also increased my credit limit to $15000 (the minimum credit limit for the Signature card) since my Clear Platinum was on $12000.

    Just a few months ago I needed a bit of cash, so I called and asked to cancel - saying that another bank has a credit card balance transfer deal of 0% for 15 months that I wanted to take up (the deal was true, from HSBC, but I had no intention of applying for it). Their retention team offered me 0% for 18 months, as well as doubling my credit limit to $30000 so I could get $24000 as a cheque-to-self. Now I've just put the majority of that $24000 into my mortgage, saving a few hundred bucks off the interest whilst that money is in there for 18 months.

    Citibank is my favourite bank, you just need to know how to deal with them and work their eager to please retention team to your favour.

    • Yes I agree about Citibank. Often when I have contacted them they offer me credit increases and free money too! Last year their customer retention team offered me a 50% annual fee reduction when I had threatened to cancel my card. I accepted. But then the next day a different person rang me and said that they heard that I was considering cancelling and that they would give me a 100% fee waiver. Lesson being, don't accept any 50% offers.

  • Interesting thread. I've had a 50% success rate on this. ANZ were good to me. CBS were nasty. It really depends who you get on the phone. Has anyone had success with Amex Platinum Edge?

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