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Hey everyone,
After buying a quadcopter on gearbest.com and receiving it, I realized it cannot fly in the slightest breeze. It's a Syma x5sc-1.
Apparently it's a known problem, and it hasn't been fixed since it's been discovered.
So I opened a ticket on gearbest's website, asking for a solution.
After many days lost to giving more and more information, here is what they suggest:
- send item back at my own expense for a refund.
- keep the defective quadcopter and get a $25 voucher on their site.
- get a new (the same model) quadcopter sent to me for $55.
Seeing as I've paid $66 for the first one, I really don't feel like paying $55 to be in the same situation. A $25 voucher also seems like a very bad deal.
So I'm left with the option of sending it back. But again it will cost me quite an amount and I don't know what kind of transporter they will ask me to use.
I've asked them if they would send me a similar model for free, that costs $45, but they refused.
Have you been confronted with a problem like that? What did you do? Is it normal for me having to pay for the return post even if the item is defective?
Any help will be appreciated.
Thanks!
Unfortunately, Australian consumer laws are only applicable to domestic sellers.
You need to consider the best option for you. The item you bought is still works, and it gets pretty good impartial reviews while noting its limitations in the breeze (e.g. http://blog.oscarliang.net/syma-x5sc-1-quadcopter-review/)
In your position I would probably take the $25 voucher and use it for some item you want.
$66 is not a huge expense, and a $25 credit is makes it a pretty good deal.
Consider also Gearbest's position. They sell items made by others. The item performs as the manufacturer intended, but this was at a lower standard than you hoped.
I think they are being fairly reasonable, all things considered.