Belong Customers, Please share your experiences with Belong ADSL

Lbjdchwr on 19/07/2015 - 23:27
Last edited 19/07/2015 - 23:31

Have my Belong service installed and activated last Friday.
My home network seems getting very slow, unresponsive and time-outs from 6-7PM till mid-night on weekdays, 12PM to 12AM on Sunday.

It is more likely to be a congestion, I am having SYNC speed of 12-13Mbps but I only get 2-3M during night peak hours.
Here are some similar complaints on whirlpool forum: http://forums.whirlpool.net.au/archive/2409490

I've setup a Internet latency monitor (google.com) on my Raspberry Pi:
http://1drv.ms/1Oodn4Q

I am working weekdays and this annoys me so much as I would only be at home during their night peak hours.
I called their team last Friday and I haven’t received any of reply from them in one-week-time.

I am using a Netgear DG834G_V4 as an ADSL modem (with SNR tweaks), Cisco 1841 as a router doing NAT/PAT, DNS and DHCP server, WD MYNET N900 as an AP and Gigabit Switch. I have tried to change another router and it is the same result. The DSLAM is using BDCM - Broadcom chipset and it's part of the reason I am not using HWIC-1ADSL card which is equipped with Arctel Chipset.

All of my PC and laptops are connected via physical Ethernet CAT6 cables expect all of my smartphones.

PS: I am around 2.5KM to DSLAM in RESERVOIR, VIC but I normally get >10Mbps with speedtest except the hours I have specified above. I think I have got a quite stable telephone line.

=====DSL=====
Connection Speed 13558 kbps 1009 kbps
Line Attenuation 36.0 db 19.1 db

Noise Margin 5.1 db 7.9 db

—- google.com ping statistics —-
1089 packets transmitted, 1070 packets received, +1 duplicates, 1.7% packet loss
round-trip min/avg/max/stddev = 122.316/186.899/6231.229/186.840 ms

traceroute to google.com (216.58.220.142), 64 hops max, 52 byte packets
1 ROUTER (192.168.1.1) 0.986 ms 0.568 ms 0.491 ms
2 * * *
3 202-93-111-150.static.dsl.net.au (202.93.111.150) 267.335 ms 261.046 ms 252.001 ms <— the congestion starts HERE!!!
4 tengige0-0-0-11.ken17.sydney.telstra.net (165.228.19.249) 242.044 ms 229.546 ms 232.301 ms
5 goo1154859.lnk.telstra.net (139.130.213.54) 240.956 ms 235.066 ms *
6 209.85.142.120 (209.85.142.120) 196.846 ms 192.088 ms 203.297 ms
7 216.239.46.151 (216.239.46.151) 239.361 ms 234.078 ms 246.323 ms
8 syd09s01-in-f142.1e100.net (216.58.220.142) 196.009 ms 201.480 ms 197.229 ms

I am considering to change another ISP after my plan has been finished within 6 months, or maybe I would go with TIO and file a compliant against them.

Guys, if you are with Belong, do you have any problem with them?

Poll Options

  • 9
    Belong is TERRIBLE and CRAP!
  • 6
    I have been a VERY HAPPY Belong Customer since I joined them.
  • 0
    I was a satisfied customer, but it's getting worse.
  • 0
    I am getting a satisfactory level of service from Belong so I believe it's OK!
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Comments

  • ESEMCE on 20/07/2015 - 09:35
    +1

    I think you're probably experiencing "the Netflix effect".
    Pretty sure it's affecting all ISP's at the moment.

  • GaelicAU on 20/07/2015 - 10:19
    +1

    You may get a bigger catchment by posting on Whirlpool Forums

  • whyzeguy on 30/07/2015 - 20:57
    +1

    I've just jumped ship from exetel to belong. Awaiting modem and churn to go through. Hopefully speeds are ok (Mordialloc VIC exchange) If anyone would like $20 off their first bill, PM me for a promo code. Cheers

    • bjdchwr on 30/07/2015 - 21:51

      I wish you could get a stable speed in the evening, especially during 6PM to sharp 12AM (then I could get a little bit hope that the congestion is happened in my DSLAM).

      This is the speed test from my place to Sydney Telstra DC (1.8Meg? What a fair speed!)
      http://www.speedtest.net/result/4543334066.png

      202.93.110.150 (202.93.110.150) <—— this route is evil and for somedays I got something like .149 and 149 is much better than 150.

      I am doing IT so I am collecting more evidence during the peak time. AFAIK, I got ping >150ms nearly every night. However, their customer care hotline is really hopelessness (I had an experience waiting more than 1 hour just to listen their pre-programmed advertisements). I was told by my friends that TPG is much more stable in my area which is in RESERVOIR, VIC.

      I cannot argue too much about it as I am still in free Internet period and such a cheap ADSL powered by Telstra of course (I got my DSL installed 10th of July and I have got free Internet the rest of this month). It is considered a goodwill but this speed of Internet is not acceptable. Should I keep smiling or crying>?

    • nebsta on 11/08/2015 - 09:59

      Hi whyzeguy can you send me the promo code for $20 off please?

      • bjdchwr on 12/08/2015 - 14:37

        You got the code?

        I've one as well as I am still with belong. PM me if you need.

        I would suggest we create a Referral Links Wiki for belong so everyone gets chance to be rewarded.

      • whyzeguy on 25/08/2015 - 15:09

        Hey nebsta, sorry for the late response. Tried PMing you but you must have it disabled. Agree with bjdchwr about the wiki but I wouldn't have the know how to do it. Anyway PM if you need a promo code!

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