From early April till June last year I renovated our home. A newly opened Masters home improvement store at Robina was my main source for materials, a '20% off' opening special voucher (that they kept returning to me) was used and re-used by me. All in all I spent close to 15 grand in that store. From 'shark bite' plumbing and a Rinnai 26 gas hot water system to a Weber bbq, 5 new ceiling fans, paint, to outdoor furniture. new tapware for kitchen and bathroom, lights, security doors and even a fancy Franke kitchen sink. I sourced generally the best available items from their product lines and whilst I have saved thousands wished I never ever bought a thing from Masters. I know product can fail, and accept that Masters isn't the only one selling faulty products, yet the huge list of failed items and their lack of care/service make me think that Master has a bigger problem than most.
Many of their products have failed within a year or are failing now. The heat lamps in the bathroom stopped working recently, to get an electrician out to check/fix cost nearly as much as a new one.
The $160 ceramic 3/4 turn ceramic disc tap set (with 5 year warranty) has started leaking badly again. I've had the plumber adjust them once, Masters resident 'plumbing expert' (who clearly was a newby at store opening) gave me a post-it note with the importers details, and that sums up their service level. Outdoor security lights sensor/ lights keep failing due to poor sealing. The list goes on.
My point is these discounted products may save you up front, but cost much more in the end if you include the cost of plumbers/electricians and your own time spent replacing/ chasing warranty. Am I the only one pissed of at this crap service, crap product? And should Master not just replace the product but also refund the cost of removal/installing of new product?
PS. When I was in their store recently I noted about 30 floor/ checkout staff and less then a dozen customers.
Masters are a waste of space