I have had a ubank home loan since they first started doing them. I seem to recall my discount being 0.25 when I signed up, today I am paying slightly more than the advertised rate on the website.
For reasons other than this I am refinancing to my main bank. They instructed me to call and ask for a authority to discharge form from ubank, the first guy I spoke to at ubank offered me the new customer rate then he got some people to call me the next day who also offered the new customer rate. I am continuing with my refinance anyway.
If you have a ubank home loan and you are not paying the rate advertised on the website, ring up and say you need a Loan Discharge form because you are refinancing. See what they offer you! Have a name of a new bank and the rate on hand, they will ask you who you are moving to. I suspect the people who called back the next day might be able to do something better than the guy I spoke to on the 13 number.
Thank you for this information!