Returning goods for full refund. Only offered a store credit

Spending2Much on 02/07/2015 - 17:50
Last edited 02/07/2015 - 18:13 by 1 other user

Hi everyone. bought yesterday from local lighting place, a couple ceiling lamp shades for the house.
That night I changed my mind and wanted something different.
I returned to store the next day, receipt in hand and everything boxed up and fully sealed and packed.
I said I wanted to return them, they refused and said best they could do is if I bought something more expensive and used it as a credit.
O said they didn't have in store something more suitable to my 'Like's and style'
Again, they refused to refund and only offered a store credit.
Is the shop obligated to refund my purchase? Offer money back? Or is a store credit for more expensive item correct?

Thanks in advance.

• 

  ozhunter on 02/07/2015 - 17:57

  +10

  Is the shop obligated to refund my purchase? Offer money back?

  No, not for change of mind.

  Or is a store credit for more expensive item correct?

  It doesn't have to be for a more expensive item, it can be for anything. For a customer's change of mind, they aren't obligated to do anything, store credit is a gesture of goodwill.

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  Settero on 02/07/2015 - 17:57

  they don't have to refund you or give you store credit.
  the only reason they HAVE to refund you is if the item has a major fault.
  minor fault they can choose to replace repair or refund.

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  Davo1111 on 02/07/2015 - 18:20

  +1

  They're under no obligation to give you a refund of any type for a "change of mind" reason.

  Comeon! this is ozbargain 101!

  • 

    gimli on 02/07/2015 - 21:25

    I've only once seen a store over a no obligation so most are probably under.

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  cheesecactus on 02/07/2015 - 18:24

  +1

  Theyre giving you a store credit which is nice of them, even though they have no legal obligation to do so.

  Refund is only after a major fault.

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  Gotchas on 02/07/2015 - 18:41

  some credit cards offer refund protection.

  • 

    Baysew on 02/07/2015 - 18:47

    Any links to any Credit Card that offers this ?

    • 

      Gotchas on 02/07/2015 - 18:58

      +1

      Not really sure but I recall vaguely reading it somewhere.
      This is the closest Iv come from a Google search
      Not sure if there's an excess or about conditions

      https://www.americanexpress.com/au/content/credit-know-how/c…

      • 

        Baysew on 02/07/2015 - 19:02

        Great recall !

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  Spending2Much on 02/07/2015 - 18:43

  Thanks guys, appreciate the replies and info.

  Cheers.