Issue with TopBuy - what to do

anonymoususer on 26/06/2015 - 11:07
Last edited 26/06/2015 - 11:08

Jan 2015 : Bought LG G2 D802 Black 32GB UNLOCKED 4G LTE NEXT G Mobile Phone

20 April : Reported problem to TopBuy Support (via contact us) indicating :
"I received this item and within a week I noticed the charger provided with is FAULTY.
It does not charge the mobile battery. So for now I have been using another charger."

23 April : Sent another follow-up request as no response from them.

23 April : Assistant Product Manager replied :
Sorry to hear that, we will ship a working charger to you as soon as possible from our warehouse.

03 May : We received package from TopBuy but there was no charger, it was only a travel adapter.
Notified TopBuy again via same email ([email protected])

04 May : Assistant Product Manager replied :
Sorry about the confusion, we have made the notes that ship a "charger", our warehouse staff may
mix it up with the "adapter". We are going to run another shipment to you with the charger again.

10 May : Received package a usb charger ( NOT original LG charger )

24 June : Only grandmother at home. Had issue where she had to call in for our electrician.

Sent below to topbuy but no response yet :

Just in the morning we had big big problem due to this duplicate / fake charger given to us.

This bogus charger made some sound and “Tripped” our electric Circuit Breaker and main power was off for long time untill the electrician was able to identify the source of problem which is this fake charger. This has not only cost us unnecessary fees for electrician to locate the source of problem (causing the trip to circuit breaker) but also we wasted lot of time.

What else I can do here?

General Discussion

Related Stores

TopBuy.com.au
TopBuy.com.au

Comments

  • BenK-Oz on 26/06/2015 - 11:13

    ask for some money back like 25-50
    and go butbuy a charger, the original lg is only 1a anywayanyway I think, but is higher quality

  • altomic on 26/06/2015 - 23:06
    +1

    the charger tripped the safety switch and you didn't think to attempt to isolate the issue by unplugging stuff around the house?

    • anonymoususer on 27/06/2015 - 11:51

      thanks, like I mentioned above only grand parents were at home during this drama and thats why they have to call electrician.

  • Kawaii69 on 27/06/2015 - 02:45

    It's pretty simple to switch back your electric circuit from the circuit board panel, and it would've been very obvious that bogus charger was the problem because it made a "sound and tripped" the electric circuit.

    Seems like you're being dramatic about the situation just message them and say that it was a faulty charger and request a new one

  • ozy on 27/06/2015 - 12:26

    Dont invite grandparents to your home.
    Call topbuy, not email.

  • msmhw on 28/06/2015 - 16:33
    -1

    Why did you used the fake charger in the first place if you don't want it?

  • anonymoususer on 07/07/2015 - 19:39
    After reporting this issue to the TopBuy support their manager replied me with below :

    Sorry about the late response as we were moving office recently some cases were lay behind.
    Actually we are unable to find the LG charger as we don't stock this brand at the moment.
    We currently have the genuine Sony, HTC, Samsung charger which you can choose from.

    Let me know if you are happy to receive those brands, alternatively, we can refund you the amount for your to purchase a charger in current market.

    Can you please tell me if I can safely use the "genuine Sony, HTC, Samsung charger " for my LG G2 which he is offering OR should I get refund ( how much refund it will be incase if I have to buy a genuine LG G2 charger from elsewhere) ?

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