Catalogue Misprints? Store refuse to sell?

LHoneyComb on 15/06/2015 - 12:28

Today I went to my local woolworths. Presented them with the catalogue which showed the Price Advertised.

They told me there was a problem. They called the store manager who told me that it was a catalogue misprint and that they cannot sell it to me at the Price printed in the catalogue. They told me that Woolworths Issued a Retraction Notice in the "Newspaper" so since the Retraction was already printed in the "Newspaper" a couple days ago that they can't give it to me at the catalogue price.

I want to know what everyone's thoughts are?

Can they refuse to sell it to me at the Advertised price because they printed a retraction somewhere in a newspaper?

Also what about the Policy that woolworths has of if it's scanned at the higher price, then you get it for free? would this policy apply because the scanned price doesn't match what's in the catalogue that's a misprint?

General Discussion

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Woolworths

Comments

  • spackbace on 15/06/2015 - 12:32
    +10

    Can they refuse to sell it to me at the Advertised price because they printed a retraction somewhere in a newspaper?

    Yes

    Also what about the Policy that woolworths has of if it's scanned at the higher price, then you get it for free? would this policy apply because the scanned price doesn't match what's in the catalogue that's a misprint?

    No. Scanning policies aren't law, they're internal policies by Coles & Woolworths.

    • StewBalls on 15/06/2015 - 12:59
      +1

      As a side note, a woolies staff member told me recently that the scanning policy (1st item free, subsequent items at sale price) doesn't apply to the self-serve checkout, only checkouts where you've been served by a staff member…I wasn't aware of this until he told me…so I now make sure that I'm attended to by a human if any discounted items are involved! ;)

      • bonezAU on 15/06/2015 - 16:54
        +1

        Not sure about Woolies policy, but a number of times I have had a wrong price come up at the Coles self service checkouts, have got the attention of the staff and have been given the first item free and others at the correct price.

  • battler on 15/06/2015 - 13:02

    Code of Practice For Computerised Checkout Systems:
    http://www.anra.com.au/Scanning%20Code%20of%20Practice%20for…

  • Adz81 on 15/06/2015 - 13:18

    "… would this policy apply because the scanned price doesn't match what's in the catalogue that's a misprint?…"

    No. The mentioned policy applies to shelf ticket price Vs. scanned price.

  • HoneyComb on 15/06/2015 - 13:23

    Thanks for the replies. I am abit disappointed to read that I can't make them honour the price.

    They misprinted buffalo chicken wings at 0.50 cents each. They are Normally $1 each. I was planning on getting a huge bucket of buffalo wings and having it for dinner.

    I still want chicken wings!!! :(

    • spackbace on 15/06/2015 - 13:27
      +6

      So after your dinner plans were foiled, you just had to wing it?

    • sparkles on 15/06/2015 - 13:43

      Considering the amount of actual chicken on a wing, even 50 cents seems a rip.

      • airzone on 15/06/2015 - 13:51

        But nice buffalo wings attract a premium because they are so good.. Pity I have never come across nice ones in this country.

    • Baysew on 15/06/2015 - 14:52
      +1

      No buffalo wings for you !

      (Apologies to Seinfeld)

  • BuyoTheCat on 15/06/2015 - 14:54
    +3

    what manner of mutant buffaloes are these?

  • cheapgeek on 15/06/2015 - 16:48
    +1

    catalogue misprints are often covered by the E & OE fine print written at the bottom of the catalogue…basically means if they've done their best job possible proof reading the catalogue but a type-setter/printer makes an error, they are giving themselves an "out" not to honour it.

    Obviously in Australia, organisations like the ACCC etc will get upset (along with all of us) if a company appears to be taking advantage of this clause to get headline advertising "cheap"

  • Falchoon on 17/06/2015 - 05:39

    Not a lot different to car yards that often advertise a certain car cheap but when you get there it has been "sold" but they have a similar model for $5K more…

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